Experience the Tall Linear Vector™ 74 With Luminous Logs where the flames emerge directly from the logs for an unrivaled realistic experience in a gas fireplace. This See Through, contemporary fireplace is enjoyable from two rooms at once, offering 4-season use with Hi/Lo burn that reduces your overall gas consumption. Enhance your style with the exclusive trend-forward Woodland Log Kit, including splinters, rocks, charcoal, glass, and vermiculite. Luminous Log technology creates a realistic fire effect that resembles a traditional wood-burning fire.
The modulating ember bed provides glowing embers without sacrificing your fireplace's efficiency, glowing more beautifully than any other fireplace in the industry. Easily install the Tall Vector™ with Luminous Logs, seamlessly, with the frameless design or pair it with a beautiful finishing trim for a more traditional look. Receive heat where you need it with optimal heat management, requiring no need for blowers or power vents. Include the optional heat management systems that reduce clearances to electronics while providing heat to other rooms.
What's Included
- See through direct vent fireplace with Luminous logs
- Woodland log kit with splinters, rocks, charcoal, glass, and vermiculite
- Top light illumination and electric modulating ember bed
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MIRRO-FLAME™ porcelain reflective radiant panels
- Battery Back-Up Control System
- Remote or use the eFIRE app
- Decorative Surround
Not Included
- Luminous Log Kit (Required)
- Black 4 Sided Finishing Trim
- Gas Conversion Kit
- Decorative Media
- Wall Mount Control
- Heat Circulation (Dynamic Heat Control)
- Ducted Heat Management System
Note: The Dynamic Heat Control Linear (DHCL1 or DHCL2) or Ducted Heat Management System and the Hot Air Distribution Kit (LHAD) cannot be ordered in conjunction with each other, you must order one kit or the other.
Features
- Up to 48,000 BTU’s
- Firestop / Vent Shield
- Easy Access Air Control
- Made in Ontario/Canada
- Black Premium Safety Barrier
- Heat Radiating Ceramic Glass
- Stainless Steel Flex Connector
- Battery Back-Up Control System
- Modulating electric LED ember bed
- Included remote or use the eFIRE app.
- Simpler Installation than the Competition
- Ideal for residential and commercial projects
- Propane Installs Require Rigid or Power Vent
- Frameless design or optional 4pc. finishing trim
- ProFlame II and eFire Controller with Remote Control
- Top light illumination and electric modulating ember bed
- Adjustable finishing flange for modern frameless appearance
- MIRRO-FLAME™ Porcelain Reflective Radiant Panels included
- Choice of Oak, Driftwood or Birch with Luminous Log technology
- Flames dance and flicker just like a traditional wood-burning fire
- Easier installation with no power venting required for natural gas
- Luminous Logs technology where flames emanate directly from the logs
- Luminous Logs Burner and Square Tube Burner with Flame/Heat Adjustment
- Expansive viewing area and tall flames for a focal point that demands attention
- Includes Woodland Log Kit with splinters, rocks, charcoal, glass, and vermiculite
- True 4 season usage with split flow burner allows for reduced gas consumption, or full heat when required
- Customize heat and ambiance with four flame and light settings: high flame, low flame, ember bed lighting and top lighting
- Optional heat management (LHAD, DHC, DHCP and DHM) reduces clearances to combustibles
Specifications
| Model |
TLV74LN2 |
| Max. Input (BTU/HR) |
48,000 BTU |
| Min. Input (BTU/HR) |
26,000 BTU |
| Fuel Type |
Natural Gas |
| Ignition Type |
Electronic Ignition |
Dimensions
| Width |
77" |
| Height |
27" |
| Depth |
20" |
| Viewing Width |
80" |
| Viewing Height |
27" |
| Framing Width |
90" |
| Framing Height |
48" |
| Framing Depth |
20" |
Warranty
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- Limited Lifetime Warranty
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Documents & Files
Frequently Asked Questions
Are gas fireplaces safe?
Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within the gas valve which holds the valve open. Should the pilot flame extinguish, the millivolts will stop generating, releasing the coil and closing the gas valve. Every Napoleon fireplace we manufacture is tested prior to shipping to ensure a 100% effective system.
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Can I remove the safety screen from my fireplace?
No. The safety screen cannot be removed from the unit. The law states that all units manufactured since 2015 must have a safety screen. We want to ensure that you and your family are safe, as the glass on the fireplace can become very hot.
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Can I use media kits from different fireplaces?
Unfortunately, no. Media kits and other items are tested and certified for specific appliances. If that media kit/element is not listed as an option for the product, you will not be able to use it.
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How much fuel do fireplaces consume and how much do they cost to operate?
This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 / 1000 = 30 cubic feet/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.
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I would like to put a TV above my fireplace, can I do this safely?
When it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. Regarding some of our gas fireplaces, there is a section in the manual for TV clearances that we have tested to ensure the TV will not melt if installed as per the manual.
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I’m trying to locate my rating plate and serial number, but I cannot find them. What do I do?
Electric fireplaces the rating plate will be located on the back of the unit. The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. For gas fireplaces, the rating plate is located in the valve area on a red/white laminated card. The serial number will be on the box and the front page of your manual if you removed the sticker from the box and put it on there. When it comes to wood fireplaces the rating plate is located on the back of the unit on a metal plate. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. The serial number will also be on a sticker on the outside of the box.
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Why doesn’t my flame look like the one in the pictures on your website?
There are many different reasons the flames will not look exactly like the website. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website.
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Will a Napoleon Gas Fireplace operate during a power failure?
Yes! All our gas fireplaces incorporate a self-generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers rely on house current for power and our fireplaces do perform effectively, even without them. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Once the batteries are in the back up you will need to turn the fireplace on like you normally do!
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Will the blower increase the heat output of our fireplaces?
The blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. The blower is intended to keep the cavity of your fireplace cooler. Please note the blower will not increase the BTU output on the unit.
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Can I install my new gas fireplace or wood stove myself? I’m very qualified to install this unit, why can’t you just tell me how?
All of our Napoleon fireplaces need to be installed by a licensed technician, as it will void the warranty on your unit if it is not. We want to ensure the unit is installed to manufacturing specifications to ensure the safety of you and your family.
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We just purchased a fireplace and there is a smell coming from the unit (not a gas smell) but an odor?
When lit for the first time, the fireplace will emit an odor for a few hours. This is a normal, temporary condition caused by the "burn-in" of paints and lubricants used in the manufacturing process (once burned in, this will not occur again). You will need to burn the fireplace continuously, without interruption, for a period of no less than 8 hours with the adjustable flame control set on high. If you have a blower you will need to make sure it is turned off as it inhibits the curing process as it cools off the surfaces it is blowing air across.
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What products should I use to clean the glass on my fireplace?
Please do NOT use regular window/glass cleaners on fireplace glass. We recommend using a clean, dry cloth and buffing lightly with a non-abrasive cleaner, ensuring you remove all the cleaner from the glass. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner.
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My unit has a limited lifetime warranty, why aren’t all my parts covered?
When it comes to warranty certain parts are covered for the original homeowner for as long as they own the appliance, but as stated it is a limited lifetime warranty meaning only some parts are covered under this.
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We just received our fireplace and there are missing items.
When it comes to missing items, you have 30 days to contact your dealer so they can submit a claim to get you the missing items as soon as possible.
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What are BTU’s?
BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.
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What is a direct vent fireplace?
Direct vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of design is that it must draw air necessary for combustion from the outside since the sealed combustion chamber does not allow air to be drawn in from around the fireplace. The co-axial vent system has the exhaust pipe within the air intake pipe which protects any surrounding combustible material from the high temperature of the flue gases as well as preheating the outside air prior to it being introduced to the combustion process.
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What is AFUE?
Annual Fuel Utilization Efficiency is also determined by the results of some specific test conditions but these results are further calculated with other influences such as average daytime and nighttime temperatures, heat loss due to the standing pilot and from cold start up. All sorts of data is calculated to provide the overall average efficiency of the fireplace throughout the year.
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What is radiant heat?
Radiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit. Dark colours absorb more radiant heat than lighter colours which reflect more of it. This is why light coloured clothing is cooler than dark coloured clothing. All our Napoleon Fireplaces are designed to generate radiant heat into your living room.
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IS SHIPPING FREE?
Orders of $299 or more (before tax) ship free by standard ground shipping within the continental US. Exclusions apply: oversized and freight items, and contractor, jobsite and landscape equipment, ship at the rate shown at checkout before you pay. See our shipping policy for the full list.
WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–2 business days, and you will receive a tracking number by email once your order ships. Some products are made to order or ship directly from the manufacturer; lead times are noted on the product page, and we will tell you right away about any delay.
HOW WILL MY ORDER SHIP?
Parcel-size items ship by UPS, FedEx or another ground carrier. Large or heavy items ship by LTL freight with curbside delivery, and the carrier calls to schedule a delivery appointment. Lift gate service can be selected at checkout.
WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Items in one order may ship from different warehouses, so you may receive more than one delivery and tracking number.
WHEN WILL I RECEIVE MY ORDER?
Parcel orders usually arrive 5–8 business days after shipping. Freight orders usually arrive 5–10 business days after shipping.
DO YOU SHIP TO ALASKA, HAWAII OR US TERRITORIES?
We ship selected products to Alaska, Hawaii and other US territories, but not to Puerto Rico. We confirm the freight cost with you in writing before your order ships.
WHAT IF MY ORDER ARRIVES DAMAGED?
Inspect your shipment before signing. If you see visible damage, refuse the delivery and call us at 917-540-6070. If you find damage after delivery, send photos to support@urbansupplyinc.com within 24 hours.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.
Please note that your order must be reported within 30 days of the delivery date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 30 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started?
Please start your return by getting in touch with support@urbansupplyinc.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as:
- Order Number:
- Pictures of Damages Within 1 Hour of Receiving:
- Item To Be Exchanged:
- Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 30 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
- Once an order ships it is subject to a restocking fee.
- If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com).
