Browse our Collection for Sales and Special Discounts! 🚀 Limited Time Free Shipping on Selected Items! 🚀

Refund Policy

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you whether your return is approved or rejected. 

If the return is approved, then your refund will be processed, and a credit will be automatically be applied to your original method of payment, in a 4-7 business days. The cost of the return shipping label will be deducted directly from your refund. 

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

  • Order Number: 
  • Pictures of Damages Within 1 Hour of Receiving: 
  • Item To Be Exchanged: 
  • Replacement Item:
High Quality Products
Fast & Free Shipping
World-Wide Shipping
Safe & Secure Payments