Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange of any kind. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn, contains no visible damages, smells, or animal hair. 

Certain types of goods are exempt from being returned. Intimate, sanitary goods, some health and personal care items, etc. are deemed not returnable. 

To complete your return, we require a receipt or proof of purchase and a reason. Please contact us for a return label, you are responsible for the return shipping label costs and shipping costs are non-refundable. 

There are certain situations where only partial refunds will be granted (if applicable). Any item where it shows obvious signs of use and has been opened from its individual plastic wrap will be granted a partial refund. Any item that is not in its original conditions, damaged, or missing parts for reasons that are not due to our error will either be granted a partial refund or no refund at all based on our sole discretion. 

Forno: Returns accepted up to 30 days after delivery. Damage must be reported upon taking delivery and delivery should be refused if your order is damaged! A 30% restocking fee per product may apply for customer remorse returns. Returns are not accepted for products that have been unboxed or installed.

Forte | ILVE: Returns are accepted for up to 30 days after delivery. A return shipping and a 15% restocking fee per product may apply. Returns are not accepted for products that have been unboxed, used, or installed! For products that arrive damaged, damage must be documented with photos and the delivery must be refused.

Sale Items

Only regular priced items may be refunded and unfortunately, sale items cannot be refunded.