Returns & Refund Policy
We accept returns within 30 days of the original purchase date. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be free of any visible damage, smells, or animal hair.
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The original receipt or proof of purchase is required.
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You must provide a reason for the return.
Please contact us to initiate a return and obtain a return label. Return shipping costs are the responsibility of the customer and are non-refundable.
Non-Returnable Items:
Certain items are exempt from being returned, including but not limited to:
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Intimate or sanitary goods
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Health and personal care items
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Any customized or special-order products
Partial Refunds:
Partial refunds may be issued at our sole discretion in the following cases:
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Items showing obvious signs of use
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Items removed from their individual protective packaging
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Items not in original condition, damaged, or missing parts due to reasons not caused by our error
Note: All items must be received and inspected before a full refund can be processed.
Brand-Specific Policy: Forno
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Returns accepted within 30 days of delivery.
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Damage must be reported upon delivery. If your order is visibly damaged, we strongly recommend refusing delivery.
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A 30% restocking fee may apply for customer remorse returns.
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Returns will not be accepted for any product that has been unboxed, installed, or used.
Brand-Specific Policy: Majestic / Empire / Simplifire / Kingsman
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- A 20% restocking fee may apply for customer remorse returns.
Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items are non-refundable.
If you need further assistance, feel free to contact our support team.
Please Call/Text 917-540-6070
Email: urbansupply.info@gmail.com