Frequently Asked Questions

Shipping & Tracking, Returns & Exchanges, Payments, Order Changes & Cancellations, Other

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

HOW DO I CHECK THE STATUS OF MY ORDER?

WHERE CAN I FIND MY TRACKING NUMBER?

WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

WHY IS MY TRACKING NUMBER NOT UPDATING?

DO YOU PROVIDE EXPRESS SHIPPING?

MY SHIPMENT ARRIVED, BUT I’M MISSING ONE OF MY ITEMS!

WHEN WILL I RECEIVE MY BACKORDERED ITEM?

WHAT IF I PUT THE INCORRECT ADDRESS INFORMATION?

WHAT IF MY PACKAGE IS LOST, STOLEN, OR UNDELIVERED?

WHAT IS YOUR REFUND POLICY?

HOW DO I RETURN MY ORDER?

WHAT IF I RECEIVED DAMAGED OR INCORRECT PRODUCTS?

HOW CAN I EXCHANGE MY ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN WILL I BE CHARGED FOR MY ORDER?

IS THIS SITE SAFE AND SECURE?

CAN I EDIT OR CHANGE MY ORDER?

HOW DO I CANCEL MY ORDER?

HOW DO DISCOUNT CODES WORK?

CAN I RECEIVE A PRICE ADJUSTMENT?

CAN SALE ITEMS BE RETURNED OR EXCHANGED?

WHAT IF I HAVE QUESTIONS THAT WERE NOT ADDRESSED ABOVE?