Acies™ Series
Breathtaking Ambiance
With a sleek linear design and a multitude of designer options, Napoleon’s Acies™ series gas fireplaces provide a complete luxurious experience delivered courtesy
of their new Divinity™ flame pattern. Available as a single sided or a two sided
See Thru model, the radiant glow is enjoyed through the CRYSTALINE™ ember
bed* with the option of adding Beach Fire, Shore Fire, Mineral Rock media
enhancement kits and more!
Features
- Offered in two sizes, four models 38" & 50"
- Available in Single Sided and See Thru Models
- Black Standard Safety Barrier included
- SIT Proflame II system (remote not included)
- Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
- Up to 24,000 BTU's
- Easy access air control for fast and precise air shutter adjustments
- Manual Hi/Lo flame adjustment
- Fuel saving electronic ignition with battery back-up
- Divinity flame pattern provides heightened peaks and valleys
- New Premium Birch Log Media Kit available
- Optional Fronts and 1" Finishing Trims available in black and stainless steel
- Optional MIRRO-FLAME Porcelain Reflective Radiant Panels available
- Optional media includes: Nickel Stix, Mineral Rock Kit, Shore and Beach Fire Media Kits, Glass Ember Media and Glass Beads in various colors!
- Optional eFIRE Remote App - Total control of your fireplace from the convenience of your mobile device
Specifications
| Max BTU Output |
24,000 BTU's |
| Product Dimensions |
53 5/16" W x 41 3/16" H x 17 11/16" D |
| Size |
38 Inch
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| Color |
Black |
| Propane min/max gas inlet pressure |
11"/13" WC |
| Natural gas min/max gas inlet pressure |
4.5"/13" WC |
| Framing dimensions |
53 13/16" W x 73" H x 17 15/16" D |
| Actual viewing area |
40 3/4" W x 18 5/8" H |
| Valve type |
Intermittent pilot (IPI) |
Options & Accessories
1" Finishing Trim Kit
- One-inch finishing fireplace trim
- Available in two attractive finishes Black and Stainless Steel
- Designed to cover any gap existing between the fireplace and surrounding wall
- Features an adjustable depth attachment for mounting flexibility
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FT38SS
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FT38K
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Surround & Barrier
*Note: Black Standard Safety Barrier included for FREE
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SSB38SS Brushed Stainless Steel Safety Barrier
Color: Stainless Steel
Provides screen for installed fireplace
Guards the fireplace from accidental debris
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SLF38SS / SLF38K Surround with Premium Safety Barrier
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Size: 42 Inches x 20 Inches
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Product Dimensions: 41.5" W x 19.8" H
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Color: Stainless Steel or Black
- High-quality, brushed stainless steel finish or sleek, classic black finish
- Includes protective surround and barrier screen
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Mirro-Flame Porcelain Reflective Radiant Panels
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The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox. |
Click to see Decorative Rocks Kits & Media Accessories
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Designer Fire Art - Nickel Stix; nickel plated
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This Napoleon fireplace media tray is perfect for any modern media kit.It fits any Napoleon fireplace and protects any media from being damaged by the flames of the burner.
- Type: Media Tray
- Required for Shore Fire Kit, Mineral Rock Kit, Beach Fire Kit, Birch Log Kit and Contemporary Log Kit Media Kits
- Protects fireplace from being damaged by media
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SFKM
Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)
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Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)
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W361-0239-BULK
Ambient-Glow Embers - Pack of 50
- Type: Embers
- Fireplace Media
- Master Pack of 50
- Ambient-Glow Fireplace Embers
- A great complement to your existing outdoor heating appliance
- Enjoy the cool night around the fire with no smell and smoke
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Click to see Decorative Log Sets
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Napoleon Birch Log Kit (Recommended with Shore Fire Kit)
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Napoleon Contemporary Log Kit
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Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)
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Click to see Decorative Glass Ember Media
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- media kit; glass embers - amber
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- media kit; glass embers - blue
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- media kit; glass embers - clear
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- media kit; glass embers - black
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- media kit; glass embers - red
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- Napoleon media kit ; glass embers - topaz
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Click to see Decorative Glass Beads Media
Click to see Heat Circulation Option
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Hot Air Distribution Kit-LHAD
With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat.
- Maximizes house-wide heating efficiency
- For use with a variety of Napoleon fireplaces
- Includes all assembly items for an easy and secure installation
- Effectively distributes hot air from unit to heat adjacent rooms
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Hot Air Exhaust Kit - GA-72
Hot Air Exhaust Kit
This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace.
- Napoleon Hot Air Distribution Vent for Gas Fireplaces
- Includes an exhaust kit for installation
- Exterior vent termination
- LHAD also required
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Click to see Control Options
- F45 Remote Control, On/Off with Digital Screen
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The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.
Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual
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- F60 Remote Control, Thermostatic On/Off with Digital Screen
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With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance
Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual
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- W660-0081 Wall-Mounted Digital Thermostat
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- Napoleon W660-0081 Wall Mounted Digital Thermostat
- Thermostat gives homeowner greater control of temperature
- Mounts easily on the wall for easy access
- Digital readout makes operation a snap
- Temperature control for greater comfort level
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- EFC eFIRE Bluetooth Advanced Remote
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The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips!
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Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface
- For Electronic Ignition Systems Only
- Compatible with Natural Gas and Liquid Propane Fuel Systems
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Click to see Power Vent Accessories
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GPV Power Vent Kit
- Ideal for situations where standard direct vent configurations aren't possible
- Allows vent terminations to be above or below the fireplace
- Can "snake" around obstacles
- Extends from 10 to 110 ft.
- Includes a 20 ft. cord/wire harness and electronic junction control box
- Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems
*Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.
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Power Vent Adaptor Kit
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Conversion Kit
Napoleon Conversion Kit - Natural Gas to Propane for 38" Acies Fireplace
Warranty
Napoleon Gas Appliance President’s Lifetime Limited Warranty
Refer to product manual for full warranty details.
Downloads
IS SHIPPING FREE?
Orders of $299 or more (before tax) ship free by standard ground shipping within the continental US. Exclusions apply: oversized and freight items, and contractor, jobsite and landscape equipment, ship at the rate shown at checkout before you pay. See our shipping policy for the full list.
WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–2 business days, and you will receive a tracking number by email once your order ships. Some products are made to order or ship directly from the manufacturer; lead times are noted on the product page, and we will tell you right away about any delay.
HOW WILL MY ORDER SHIP?
Parcel-size items ship by UPS, FedEx or another ground carrier. Large or heavy items ship by LTL freight with curbside delivery, and the carrier calls to schedule a delivery appointment. Lift gate service can be selected at checkout.
WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Items in one order may ship from different warehouses, so you may receive more than one delivery and tracking number.
WHEN WILL I RECEIVE MY ORDER?
Parcel orders usually arrive 5–8 business days after shipping. Freight orders usually arrive 5–10 business days after shipping.
DO YOU SHIP TO ALASKA, HAWAII OR US TERRITORIES?
We ship selected products to Alaska, Hawaii and other US territories, but not to Puerto Rico. We confirm the freight cost with you in writing before your order ships.
WHAT IF MY ORDER ARRIVES DAMAGED?
Inspect your shipment before signing. If you see visible damage, refuse the delivery and call us at 917-540-6070. If you find damage after delivery, send photos to support@urbansupplyinc.com within 24 hours.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.
Please note that your order must be reported within 30 days of the delivery date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 30 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started?
Please start your return by getting in touch with support@urbansupplyinc.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as:
- Order Number:
- Pictures of Damages Within 1 Hour of Receiving:
- Item To Be Exchanged:
- Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 30 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
- Once an order ships it is subject to a restocking fee.
- If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com).
