Acies™  Series

Breathtaking Ambiance

With a sleek linear design and a multitude of designer options, Napoleon’s Acies™ series gas fireplaces provide a complete luxurious experience delivered courtesy
of their new Divinity™ flame pattern. Available as a single sided or a two sided
See Thru model, the radiant glow is enjoyed through the CRYSTALINE™ ember
bed* with the option of adding Beach Fire, Shore Fire, Mineral Rock media
enhancement kits and more! 

Features

• Offered in two sizes, four models 38" & 50"
• Available in Single Sided and See Thru  Models
• Black Standard Safety Barrier included
• SIT Proflame II system (remote not included)
• Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
• Up to 24,000 BTU's
• Easy access air control for fast and precise air shutter adjustments
• Manual Hi/Lo flame adjustment
• Fuel saving electronic ignition with battery back-up
• Divinity flame pattern provides heightened peaks and valleys
• New Premium Birch Log Media Kit available
• Optional Fronts and 1" Finishing Trims available in black and stainless steel
• Optional MIRRO-FLAME Porcelain Reflective Radiant Panels available
• Optional media includes: Nickel Stix, Mineral Rock Kit, Shore and Beach Fire Media Kits, Glass Ember Media and Glass Beads in various colors!
• Optional eFIRE Remote App - Total control of your fireplace from the convenience of your mobile device

Specifications

Options & Accessories

1" Finishing Trim Kit

• One-inch finishing fireplace trim
• Available in two attractive finishes Black and Stainless Steel
• Designed to cover any gap existing between the fireplace and surrounding wall
• Features an adjustable depth attachment for mounting flexibility

Surround & Barrier

*Note: Black Standard Safety Barrier included for FREE

	SSB38SS Brushed Stainless Steel Safety Barrier Color: Stainless Steel Provides screen for installed fireplace Guards the fireplace from accidental debris
	SLF38SS / SLF38K Surround with Premium Safety Barrier Size: 42 Inches x 20 Inches Product Dimensions: 41.5" W x 19.8" H Color: Stainless Steel or Black High-quality, brushed stainless steel finish or sleek, classic black finish Includes protective surround and barrier screen

Mirro-Flame Porcelain Reflective Radiant Panels

The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox.

Click to see Decorative Rocks Kits &  Media Accessories

	LDNS Designer Fire Art - Nickel Stix; nickel plated
	EMT38 - Media Tray This Napoleon fireplace media tray is perfect for any modern media kit.It fits any Napoleon fireplace and protects any media from being damaged by the flames of the burner. Type: Media Tray Required for Shore Fire Kit, Mineral Rock Kit, Beach Fire Kit, Birch Log Kit and Contemporary Log Kit Media Kits Protects fireplace from being damaged by media
	SFKM Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)
	MRKS Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)
	W361-0239-BULK Ambient-Glow  Embers - Pack of 50 Type: Embers Fireplace Media Master Pack of 50 Ambient-Glow Fireplace Embers A great complement to your existing outdoor heating appliance Enjoy the cool night around the fire with no smell and smoke

Click to see Decorative Log Sets

	BLKS Napoleon Birch Log Kit (Recommended with Shore Fire Kit)
	CLKS Napoleon Contemporary Log Kit
	BFKM Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)

Click to see Decorative Glass Ember Media

	MKGA media kit; glass embers - amber
	MKGB media kit; glass embers - blue
	MKGC media kit; glass embers - clear
	MKGK media kit; glass embers - black
	MKGR media kit; glass embers - red
	MKGT Napoleon media kit ; glass embers - topaz

Click to see Decorative Glass Beads Media

 

	MKBA Napoleon media kit; glass beads - amber
	MKBB Napoleon media kit; glass beads - blue
	MKBC Napoleon media kit ; glass beads - clear
	MKBK Napoleon media kit; glass beads - black
	MKBR Napoleon media kit; glass beads - red
	MKBT Napoleon media kit ; glass beads - topaz

Click to see Heat Circulation Option

Hot Air Distribution Kit-LHAD With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat.  Maximizes house-wide heating efficiency For use with a variety of Napoleon fireplaces Includes all assembly items for an easy and secure installation Effectively distributes hot air from unit to heat adjacent rooms

 

Hot Air Exhaust Kit - GA-72 Hot Air Exhaust Kit This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace.  Napoleon Hot Air Distribution Vent for Gas Fireplaces Includes an exhaust kit for installation Exterior vent termination LHAD also required

 

 

 Click to see Control Options

• F45 Remote Control, On/Off with Digital Screen

The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market. Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

• F60 Remote Control, Thermostatic On/Off with Digital Screen

With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

 

• W660-0081 Wall-Mounted Digital Thermostat

Napoleon W660-0081 Wall Mounted Digital Thermostat Thermostat gives homeowner greater control of temperature Mounts easily on the wall for easy access Digital readout makes operation a snap Temperature control for greater comfort level

• EFC eFIRE Bluetooth Advanced Remote

The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips! Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface For Electronic Ignition Systems Only Compatible with Natural Gas and Liquid Propane Fuel Systems

 

Click to see Power Vent Accessories

GPV Power Vent Kit Ideal for situations where standard direct vent configurations aren't possible Allows vent terminations to be above or below the fireplace Can "snake" around obstacles Extends from 10 to 110 ft. Includes a 20 ft. cord/wire harness and electronic junction control box Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

Power Vent Adaptor Kit

Conversion Kit

Napoleon Conversion Kit - Natural Gas to Propane for 38" Acies Fireplace

Warranty

Napoleon Gas Appliance President’s Lifetime Limited Warranty

Refer to product manual for full warranty details. 

Downloads

• Download Product Brochure
• Download Product Owner's Manual
• Download Product Installation Instructions
• Download Product Size Chart

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299. 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com). 

Urban Supply Inc guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.

Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with Urbansupply.info@gmail.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

• Order Number: 
• Pictures of Damages Within 1 Hour of Receiving: 
• Item To Be Exchanged: 
• Replacement Item:
  

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

• Once an order ships it is subject to a restocking fee.
• If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com).