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Free shipping on eligible orders $299+ · Certain exclusions apply · Call 917-540-6070
Free shipping $299+ · Exclusions apply

Kingsman 36" ZCVRB3622 Zero Clearance Clean View Direct Vent Linear Gas Fireplace

 | Authorized Dealer  |  SKU: ZCVRB3622N
Original price $2,181.30 - Original price $2,651.00
Original price
$2,181.30
$2,181.30 - $2,651.00
Current price $2,181.30
FREE SHIPPING on orders $299+ Exclusions may apply. See shipping policy for details.
Why buy from Urban Supply
  • Authorized Kingsman dealer
  • Talk to an expert: 917-540-6070 · Mon–Fri 9AM–6PM ET
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Available to order
Plan your install
  • Gas type: order the natural gas (NG) or propane (LP) version that matches your home.
  • Venting: direct-vent and B-vent units need the manufacturer's vent pipe and termination. These are often sold separately, and your run length decides the parts.
  • Finishing: fronts, trims, liners and media are often separate options. Check the specs.
  • Installation: must be installed by a qualified gas technician. Local codes and permits apply.

Not sure what you need? Call 917-540-6070 (Mon–Fri 9AM–6PM ET) or send us a message.

Request a quote
Why Choose Urban Supply?

Talk to a real product expert: Upgrading a kitchen, adding a fireplace or powering your home off-grid? Our team helps you pick the right product. Call 917-540-6070 or email support@urbansupplyinc.com.

Free shipping on eligible orders: Orders of $299+ qualify for free standard shipping within the continental US (exclusions apply), and there's no sales tax outside New York. Freight items show their shipping cost at checkout.

Project and volume orders: Buying for a project or a business? Request a quote and we'll put it together.

30-day returns: Returns are accepted within 30 days under our return policy. A restocking fee may apply.

Genuine products: New, genuine products with the manufacturer's warranty.

Shipping & Delivery

Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.

Delivery Method: 

Once your order is shipped, we will send another email with the tracking number.

Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.

Transit Time:

Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.

Assembly Notice:

Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.

Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.

Cancellation/Returns

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders can be canceled before they have shipped, with some exceptions.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.

Returns And Refunds:

Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.

To be eligible for a return:

  • Must be within 30 days of delivery (or the manufacturer's specific return window).
  • Must be unused, never assembled, in new condition, and in the original packaging.
  • Customer is responsible for the cost of return shipping.

The Following Can Not Be Returned Or Refunded:

  • Any assembled/used product
  • Any product with customization
  • Any product Built-to-Order units

Email us any questions before or after your order at support@urbansupplyinc.com or 917-540-6070 for more information.

OVERVIEW

The ultimate in Zero Clearance Direct Vent Fireplaces for new home construction or renovation, and your best choice for installation anywhere throughout your home. Warm up your favorite room with the beauty of a Linear Fireplace.

The 36-Inch Kingsman Zero Clearance Clean View Direct Vent Linear Millivolt/IPI Gas Fireplace is a beautiful contemporary fireplace heater that's rated to be used as a supplemental heat source. This fireplace utilizes a highly reflective bed of bronze fire glass and may pair with a full line of remotes and wall switches. This fireplace features a low profile frame and a tempered glass face with a smooth face perimeter, providing a clean and sleek installation. This fireplace also features a reliable standing pilot valve system, ensuring operation during power outages. Kingsman includes a security barrier screen to forestall accidental contact with the hot glass.

Kingsman quality fireplaces let you enjoy the wonder of glowing embers and dancing flames and up to 85% maximum efficiency. Create sublime and warm pay attention in your home. Kingsman fireplaces have fully sealed combustion chambers with no pollution spillage to depreciate the indoor air quality of your home.

The Kingsman Direct Vent Linear Gas Fireplace’s millivolt valve system doesn't use electricity but features a standing pilot which allows operation during an influence failure with hi-low heat and flame adjustment this technique is what's included with this model. The IPI system ensures the pilot flame extends over the burner for fast ignition and it conserves energy when the appliance isn't in operation. This fireplace features a flame sensor that continuously monitors the pilot flame and provides 100% gas shut-off if the pilot isn't sensed, offering safety and reliability throughout your fireplace operation. Operate your Kingsman fireplace with ease by purchasing a remote. The recommended thermostatic remote allows you to set the temperature in your hearth room from the comfort of your seat.

STANDARD FEATURES

  • Color: Black
  • Safety Screen Barrier
  • Vent Type: Direct Vent
  • Decorative Bronze Glass
  • Fireplace Type: Standard Fireplace
  • Fuel Type: Natural Gas, Propane Gas
  • Efficiency Rating: 62.5% NG / 63.9% LP
  • BTU Input Ratings: 17,500 NG / 17,500 LP
  • Tempered glass-front with smooth face perimeter
  • Mobile Home, Bedroom and Bed Sitting Room approved
  • Utilizes a highly reflective bed of bronze fire glass
  • Fireplace heater rated for use as a supplemental heat source
  • Able to be equipped with a full line of remotes and wall switches
  • Low profile fireplace frame allows for a clean looking installation
  • Hi/Low Millivolt or IPI valve system will operate during power failures.
  • Includes safety barrier screen to prevent accidental contact with hot glass
  • Reliable standing pilot valve system ensures ready operation during power outages

*Venting Requirements: This unit requires a venting pipe with an inner diameter of 4 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit.

INCLUDES

  • Linear Burner
  • Decorative Bronze Glass
  • SIT Valve with Hi/Lo Adjustment
  • Wall Switch
  • Tempered Glass
  • Safety Screen

PRODUCT SPECIFICATION

Model ZCVRB3622N/NE
ZCVRB3622LP/LPE
Fuel Natural Propane
Flue Top
Top
Gas Control Millivolt / IPI Millivolt / IPI
Input Max. 17,500 BTU
17,500 BTU
Input Min. 12,000 BTU
14,000 BTU
FE (p.4.1-02)% 61.36% / 65.82%
62.72% / 64.55%
Flue Sizes
4/7"
4/7"
Glass Size
31 3/4"W x 18 1/8"H
31 3/4"W x 18 1/8"H
Glass Type Tempered Tempered
Size (WxHxD)
36"W x 37 1/8"H x 17 7/16"D
36"W x 37 1/8"H x 17 7/16"D
Viewing Area
29 3/4"W x 16 1/8"H
29 3/4"W x 16 1/8"H
Venting 4/7" Flex or 4 x 6 5/8 Hard Pipe* or Power Vent
4/7" Flex or 4 x 6 5/8 Hard Pipe* or Power Vent
Electronic Ignition
Yes Yes
Certification Heater Heater
Bedroom Approved
Yes Yes

DIMENSIONS

CA Residents: See Prop 65 WARNING

OPTIONS & ACCESSORIES

Click to see Conversion Kit


Conversion Kit

Conversion Kit to Propane Millivolt (3622RB-CKLP)

  • For Millivolt Units only
  • Natural gas to propane
  • Complete with conversion instructions
  • For use with ZCVRB3622 Direct Vent Zero Clearance Gas Fireplace
  • Includes all necessary gas valve and pilot assembly conversion components

Conversion Kit to Natural Gas Millivolt (3622RB-CKNG)

  • For Millivolt Units only
  • Propane to natural gas
  • Complete with conversion instructions
  • For use with ZCVRB3622 Direct Vent Zero Clearance Gas Fireplace
  • Includes all necessary gas valve and pilot assembly conversion components

Conversion Kit to Propane IPI (3622RB-CKLPI)

  • For IPI Units only
  • Natural gas to propane
  • Complete with conversion instructions
  • For use with ZCVRB3622 Direct Vent Zero Clearance Gas Fireplace
  • Includes all necessary gas valve and pilot assembly conversion components

Conversion Kit to Natural Gas IPI (3622RB-CKNGI)

  • For IPI Units only
  • Propane to natural gas
  • Complete with conversion instructions
  • For use with ZCVRB3622 Direct Vent Zero Clearance Gas Fireplace
  • Includes all necessary gas valve and pilot assembly conversion components
          Click to see Surrounds Trim Kit


          Surrounds Trim Kit

          Surround Trim Kit - Black (ZCVRB36SBL)

          • Color: Black
          • Width: 36 Inch
          • Narrow style wall surround kit with 1 1/2" wide border
          • Designed to frame ZCVRB3622 series fireplaces
          • Enhances the appearance of the fireplace and provides a wall transition
          • Measures 36" wide by 22 1/2" high
          • Multiple finish options

          Surround Trim Kit - Stainless Steel (ZCVRB36SSS)

          • Color: Stainless Steel
          • Width: 36 Inch
          • Narrow style wall surround kit with 1 1/2" wide border
          • Designed to frame ZCVRB3622 series fireplaces
          • Enhances the appearance of the fireplace and provides a wall transition
          • Measures 36" wide by 22 1/2" high
          • Multiple finish options
          Click to see Flat Wall Surround


          Flat Wall Surround

          Flat Wall Surround (ZCVRB36SWFBL)

          • Color: Black
          • 3/4" depth
          • Black finish
          • Flat wall surround
          • Optional accessory
          • Covers 45 3/4" W and 34 5/8" H
          • Designed for use with ZCVRB3622 fireplaces
          • Requires flush drywall mount with 1/2" above floor
          Click to see Accent Lighting


          Accent Lighting

          Universal Light Kit - Two Lamps for Glass Trays (ULK2)

          • Dual halogen lamps accent glass media installations
          • Works with Kingsman fireplaces
          • Backlight affect adds a unique touch to glass equipped fireplaces
          • Can be used to illuminate the fireplace when not in use
                Click to see Liner Kit


                Liner Kit

                Porcelain Reflective Panel Liner (Z3622PRL)

                • Color: Reflective Black
                • Amplifies the flame presentation via reflective qualities
                • Durable porcelain coated steel finish
                • Installation hardware included
                • Sleek modern appearance compliments fire glass installations
                • Designed specifically for ZCVRB3622 series fireplaces
                  Click to see Fan Kit


                  Fan Kit

                  Speed Temperature Sensing Fan Kit (Z36FK)

                  • Squirrel cage blower design for quiet and powerful operation
                  • Thermal switch for automatic on/off operation
                  • Variable speed control with built in all off setting
                  • Designed to fit Kingsman fireplaces
                        Click to see Thermostat

                           
                        Thermostat

                         

                        Wall Mount Thermostat- For Millivolt Units (Z2MT)

                        • Simple on/off millivolt thermostat design
                        • Easy to use digital control
                        • Allows convenient operation of gas appliances
                        • Simple to wire to existing millivolt systems

                        Programmable Digital Wall Mount Thermostat- For Millivolt Units (Z80PT)

                        • Schedule programmable for desired operation
                        • Works with Kingsman millivolt appliances
                        • Easy to read digital LCD display
                        Click to see Remote Control

                           
                        Remote Control

                        On/Off Remote Control for Millivolt/IPI Units (GFRC)

                        • Simple on/off operation for millivolt appliances
                        • Allows for the operation of the appliance without manual control
                        • Included receiver easily mounts within the appliance chassis
                        • Reliable RF transmitter operation

                          Thermostat Remote Control Millivolt/IPI Units (GTRC, EGTRC)

                          • On/off operation with modulating thermostat control
                          • Allows for the operation of the appliance without manual control
                          • Included receiver easily mounts within the appliance chassis
                          • Reliable RF transmitter operation

                          Thermostat On/Off modulating for Natural Gas/Propane Millivolt/IPI Units
                          (GTMRCN, GTMRCP, EGTMRCN, EGTMRCP)

                          • On/off operation with modulating thermostat control
                          • Allows for the operation of the appliance without manual control
                          • Included receiver easily mounts within the appliance chassis
                          • Reliable RF transmitter operation
                          • Includes high/low modulating motor for natural gas and propane gas fireplaces

                            Thermostat On/Off modulating and fan control for Natural Gas/Propane Millivolt/IPI Units (GTFRCN, GTFRCP, EGTFRCN, EGTFRCP)

                            • On/off operation with modulating thermostat control
                            • Allows for the operation of the appliance without manual control
                            • Included receiver easily mounts within the appliance chassis
                            • Reliable RF transmitter operation
                            • Includes high/low modulating motor for natural and propane gas fireplaces
                            • Allows for control of optional fan operation

                             
                            Remote Control Heat Shield

                             Remote Control Heat Shield (DCHS)

                            • Designed to prolong remote receiver battery life
                            • Reduces receiver operating temperatures and creates an air blanket
                            • For all Kingsman millivolt remotes

                             

                            Click to see venting products


                            venting

                            DuraVent Sloped Flue Stove Pipe Adapter - ZDVDFA
                            The Dura-vent fireplace adapter is just the thing you would like to keep the fireplace residue from infiltrating your house. With this vent, fresher air is produced throughout the house.
                            45-Degree DirectVent Pro Elbow - 46DVA-E45
                            Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 45°. Finish: Galvanized & Black.
                            90-Degree DirectVent Pro Elbow - 46DVA-E90
                            Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 90°. Finish: Galvanized & Black.
                            4"x6.625" DirectVent Pro Pipe Length

                            Features a fully unitized twist-lock construction in both 4” x 6 5⁄8” and 5” x 8” vent sizes. Use of sealant is optional unless specified by the appliance manufacturer. Finish: Galvanized & Black.
                            4"x6.625" DirectVent Pro Pipe Extension

                            Use to add length to a straight length of DirectVent Pro. 8 ½” pipe adds 3”- 7” of length, 16” pipe adds 3”- 14 ½” of length when used with rigid sections of pipe. Direct vent lengths feature a fully unitized, twist-lock construction. Available in black or galvalume exterior.

                            4"x6.625" DirectVent Pro Adjustable Pipe

                            Use of sealant is optional unless specified by the appliance manufacturer. Available in black or galvalume exterior.
                            DirectVent Pro Wall Strap - 46DVA-WS
                            Use to support vent pipe. Provides 1” clearance. Recommend installing Wall Straps at 4-foot intervals on vertical runs.
                            DirectVent Pro Ceiling Firestop - 46DVA-FS
                            Required for multi-story vertical installations on the second floor and any subsequent floors.
                            DirectVent Pro Vinyl Sliding Standoff - 46DVA-VSS
                            Use as a heat shield on structures with vinyl siding, or other temperature-sensitive materials, to help prevent warping and or melting of the material.
                            DirectVent Pro Attic Insulation Shield - 46DVA-IS
                            Required for installations that pass through an attic to prevent insulation and debris from accumulating near the vent. Provides 1” clearance to combustibles.
                            Horizontal Chimney Vent Termination Starter Kit

                            Round and Square Horizontal Chimney Vent Termination Starter Kit will provide you with the secure and efficient ventilation you need to stay your fireplace functioning well. This vent termination starter kit is 36/60 inches long, and it comes with a wall thimble, all the screws, and a mill pac.
                            Flex Chimney Vent Kit - 4" Inner Diameter
                            Flex ventilation material adapts to tight spaces and corners and allows you more freedom with the placement of your stove. 5 / 8 / 20 Foot Length. Spring, Screws, Mill Pac Included. Primarily used as an extension for venting systems.
                            DirectVent Pro Adjustable Roof Flashing - 46DVA-F6
                            Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on pitch of the roof. For pitches of 0/12 - 6/12. Storm Collar required. Made of galvalume.
                            DirectVent Pro Steep Roof Flashing - 46DVA-F12
                            Use to weatherproof the penetration of vent pipe through the roof. Storm Collar required. Made of galvalume.
                            DirectVent Pro Dead Soft Aluminum Flashings - 46DVA-F6DS
                            Available in sizes 4”x 6 5⁄8” and 5”x 8”, in 0/12-6/12 (shown) and 7/12-12/12 styles. Made of malleable dead soft aluminum. Use with metal or tile roofs.
                            DirectVent Pro Storm Collar - 46DVA-SC
                            Use to maintain a weather tight resistant seal between the pipe and the flashing.
                            DirectVent Pro High-Wind Termination Cap - 46DVA-VCH
                            Available in aluminum. Use for vertical terminations only. For vertical terminations only. Provides improved performance in high wind conditions.
                            DirectVent Pro Low-Profile Termination Cap - 46DVA-VC
                            Available in aluminum and stainless steel (S). Use for vertical terminations only. Check the appliance manufacturer’s instructions to determine which caps are approved for use with their appliance.
                            DirectVent Pro Wall Thimble - 46DVA-WT
                            Use with Square Horizontal Cap only. Provides a complete wall-pass-through and firestop. Refer to the appliance manufacturer’s installation instructions for requirements.
                            DirectVent Pro Square Horizontal Termination Cap - 46DVA-HC
                            Use for standard and high-wind through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Available in aluminum, stainless steel (S), and copper (C).
                            DirectVent Pro Round Horizontal Termination Cap - 46DVA-HRCS
                            Use for through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Finish: aluminum. 
                            4/7 Horizontal Vent Termination - FDVHT, FDVHSQ

                            Round/Square Vent Horizontal Termination for 4x7-Inch Venting provides a premium installation component for use with your fireplace.
                            Universal Safety Cage for Horizontal Termination - FDVHSCU
                            Universal Safety Cage. Designed for Horizontal Termination. Use with Horizontal Vent Starter Kit.
                            Horizontal Stucco Shield - FDVHSS
                            It's designed to protect the stucco siding from heat. Its product adding a direct vent stove to your home, consider the protection necessary for using it safely.
                            Chimney Vent Snorkel Termination - Z47ST24, Z47ST36
                            Chimney Vent Snorkel Termination for 4x7-Inch Venting provides a premium installation component to be used with your fireplace. With a variety of styles and high-quality materials. If a vertical rise is necessary on the exterior side of the building.
                            Convertible Between 15' & 40' Vertical Vent Termination - FDVVT40
                            It's convertible between 15' and 40' vertical. The convertible function allows for better flexibility and use. Must watch out to follow the proper steps and double-check that the proper parts and accessories are being used.
                            Vertical Chimney Vent Termination - Z47VT
                            Direction: Vertical
                            Type: Vent Termination
                            Fireplace type: Zero Clearance direct vent gas
                            Attic Insulation Shield - ZDVAIS
                            This shield will protect your attic and roof from the heat that escapes through the chimney. The shield offers 12" and 24" of insulation designed to surround your chimney.
                            Vertical Chimney Vent Offset Support - ZDVVOS
                            It'll support your chimney through inclement weather, including heavy rain, snow accumulation, and wind, also as natural wear from gravity over time. The support has been tested for durability and function.
                            Vertical Chimney Vent Firestop Spacer - ZDVFS
                            Chimney Vent Firestop Spacer is created out of rugged metal that will not deteriorate within the short term, and it'll make sure that your chimney vent is held at a correct length from any flammable surface nearby, such as the wall.
                            Chimney Vent Roof Support - ZDVRS
                            Chimney Vent Roof Support will help your chimney function well through various circumstances: heavy wind, storms with heavy rain, hail, and snow accumulation just to call some.
                            Wall Thimble for Horizontal Venting - ZDVWT
                            Horizontal Chimney Vent Wall Thimble for 4x7-Inch Venting provides a premium installation component to be used with your fireplace. This Vent Wall Thimble is durably constructed and tested rigorously to protect your wall and inner material from the hot surface of the ventilation piping.
                            Heat Deflector Siding Shield - ZDVSS
                            Siding Heat-Shield for Horizontal Round Chimney Termination will protect your siding from the chance of combustion to the heat. Protect combustible siding from combustion and charring. Made with careful metallic composition for heat tolerance.
                            Large Return Siding Shield - ZDVSSLR
                            Siding Heat-Shield for Horizontal Round/Square Chimney Termination will protect your siding from the chance of combustion to the heat.
                            Roof Flashing with Storm Collar - ZDVAAF, ZDVAF2, ZDVAF3

                            This storm collar measures 7" in inner diameter. This product has the capability of sealing the vent lengths that protrude from a sloped roof. And also, vertical installations are needed with this product and can be purchased separately.
                            7" Storm Collar - ZDV7SC
                            7-Inch Vertical Venting Storm Collar for 4x7-Inch Vertical Venting provides a premium installation component to be used together with your fireplace. This storm collar measures 7 inches in diameter.
                            3-Feet Insulation Sleeve for Low Enclosures - MDV38IS
                            If you have a multi-sided direct vent fireplace, you'll need an MDV38IS Insulation Sleeve. This insulation sleeve measures 3 feet and is for low enclosures.
                            Flex Connector - 4" & 7" Diameter - ZDV4FC, ZDV7FC
                            The chimney vent is just the thing to stay your belongings free of dirt. This chimney vent is provided with a flex connector that measures 4 or 7 inches in diameter.
                            Flex Clamp - 4" & 7" Diameter - ZDV4FCL, ZDV7FCL
                            Flex Clamp provides a premium installation component to be used with your fireplace. This clamp is 4 or 7 inches in diameter.
                            4" Standoff Spring Spacer - ZDV4SS
                            Spring standoff spacer is simply the part needed for your chimney vent. This spring spacer measures 4 inches in diameter and has the potential of withstanding years of use. This spacer also will keep its polishing color.

                            DOWNLOADS

                            IS SHIPPING FREE?

                            Orders of $299 or more (before tax) ship free by standard ground shipping within the continental US. Exclusions apply: oversized and freight items, and contractor, jobsite and landscape equipment, ship at the rate shown at checkout before you pay. See our shipping policy for the full list.

                            WHEN WILL MY ORDER SHIP?

                            Orders are typically processed within 1–2 business days, and you will receive a tracking number by email once your order ships. Some products are made to order or ship directly from the manufacturer; lead times are noted on the product page, and we will tell you right away about any delay.

                            HOW WILL MY ORDER SHIP?

                            Parcel-size items ship by UPS, FedEx or another ground carrier. Large or heavy items ship by LTL freight with curbside delivery, and the carrier calls to schedule a delivery appointment. Lift gate service can be selected at checkout.

                            WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?

                            Items in one order may ship from different warehouses, so you may receive more than one delivery and tracking number.

                            WHEN WILL I RECEIVE MY ORDER?

                            Parcel orders usually arrive 5–8 business days after shipping. Freight orders usually arrive 5–10 business days after shipping.

                            DO YOU SHIP TO ALASKA, HAWAII OR US TERRITORIES?

                            We ship selected products to Alaska, Hawaii and other US territories, but not to Puerto Rico. We confirm the freight cost with you in writing before your order ships.

                            WHAT IF MY ORDER ARRIVES DAMAGED?

                            Inspect your shipment before signing. If you see visible damage, refuse the delivery and call us at 917-540-6070. If you find damage after delivery, send photos to support@urbansupplyinc.com within 24 hours.

                            Refund Policy

                            We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.

                            Please note that your order must be reported within 30 days of the delivery date. We cannot accept any Return Requests after this period.

                            Refunds

                            The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

                            Any broken or damaged items can be returned for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                            As a reminder, you must report your order within 30 days of the delivery date. After this time, we won't accept any return requests.

                            Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

                            Missing parts?

                            Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

                            Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

                            Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

                            The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

                            Orders that have already shipped are subject to restocking fees.
                            If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

                            How do I get started?
                            Please start your return by getting in touch with support@urbansupplyinc.com:
                            To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

                            If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

                            Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

                            As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

                            Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

                            The sale price is final once an order has been fulfilled.
                            Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

                            You will not be charged for the shipping of any components you might be missing.

                            Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.

                            Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

                            NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

                            Late or Missing Refunds

                            If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

                            If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.

                            Exchanges 

                            We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as: 

                            • Order Number: 
                            • Pictures of Damages Within 1 Hour of Receiving: 
                            • Item To Be Exchanged: 
                            • Replacement Item:

                            Returns

                            All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

                            You may return any broken or damaged items for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                            Please keep in mind that your order must be reported within 30 days of delivery. After this time, we will not accept any Return Requests.

                            Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

                            Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

                            • Once an order ships it is subject to a restocking fee.
                            • If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

                            Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

                            MY ORDER IS MISSING PARTS. 

                            Any missing parts will be shipped to you at no additional cost.

                            If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.

                            WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

                            Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.

                            Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

                            If this occurs, please contact us with the following information: - Your order number
                            - A photograph of the faulty product.
                            We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

                            If an appliance is installed and incurred damage, we cannot replace or repair those damages.

                            For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com). 

                            Get Your Personalized Discount Now

                            Get your personalized discount by using our quote form.

                            Here's how:

                            1. Locate the Quote Form: You'll find it on every product page by scrolling down.
                            2. Add Products as You Browse: It functions similarly to a shopping cart. Simply add items to your quote as you explore our products.
                            3. Finalize Your Quote: Once you're finished, click 'Send' to submit your request.
                            4. We will send a quote for you.

                            Need a bit more help? Visit our Contact page or click the chat icon in the bottom right corner for live assistance.


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                            Store reviews

                            Why customers buy from Urban Supply

                            4.6 out of 5 · 53 reviews on Judge.me
                            ★★★★★ Outstanding Service & Product
                            “Customer service made sure my order was delivered promptly and properly… I will definitely shop at Urban Supply again.”
                            Catherine Fanelli · Summit 24" Built-In Beverage Center
                            ★★★★★ You gotta get one!!!!
                            “I recently found it again at Urban Supply and immediately bought one for my sister and one for my son. They love it!!!!”
                            Victoria Ball · Englander Tranquility Fire Pit
                            ★★★★★ Sleek Design & Efficient
                            “Urban Supply's customer service made sure I knew when my order was shipped and when it would be delivered.”
                            Anonymous customer · ZLINE 36" Induction Cooktop
                            ★★★★★ Convenient All-in-1 Kitchen!
                            “This came faster than expected and I was surprised by the quality of it. I am very happy with my purchase and Urban Supply's customer service.”
                            Anonymous customer · Summit 54" All-in-One Kitchenette

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