Skip to content

Kingsman 26" FDV451 Free Standing Direct Vent Gas Stove

SKU FDV451N
Original price $2,038.40 - Original price $3,269.76
Original price
$2,038.40
$2,038.40 - $3,269.76
Current price $2,038.40

✓ Official Kingsman Authorized Dealer

✓ Receive Free Shipping In United States On Most Urban Supply Products

✓ 0% Financing Available - 0% APR, Applicable At Checkout

Best Online Price Guaranteed or We Will Price Match

✓ Questions? - Call ‪917-540-6070

Request a quote
Why Choose Urban Supply?

Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.

Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.

Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.

Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.

30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.

Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.

Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.

Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.

The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!

Shipping & Delivery

Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.

Delivery Method: 

Once your order is shipped, we will send another email with the tracking number.

Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.

Transit Time:

Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.

Assembly Notice:

Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.

Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.

Cancellation/Returns

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders can be canceled before they have shipped, with some exceptions.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.

Returns And Refunds:

Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.

To be eligible for a return:

  • Must be within 30 days of delivery (or the manufacturer's specific return window).
  • Must be unused, never assembled, in new condition, and in the original packaging.
  • Customer is responsible for the cost of return shipping.

The Following Can Not Be Returned Or Refunded:

  • Any assembled/used product
  • Any product with customization
  • Any product Built-to-Order units

Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.

FREE STANDING DIRECT VENT GAS STOVE

The FDV451 Free Standing Direct Vent Gas Stove Model provides sealed combustion where it draws outside air for combustion. This model can be vented either horizontally or vertically.

The Kingsman FDV451 direct vent gas stove could be a safe and efficient appliance to heat your home. Conveniently fueled by either natural gas or propane and with dozens of possible style options and customizations available, this unit is certain to delight visually and conceptually. This unit can be vented either horizontally or vertically for ease of placement in any room of your home. it's mobile home approved also as approved for installation in bedrooms.

The Kingsman Free Standing Direct Vent gas stove with Millivolt and IPI Control is a fantastic modern and sleek-looking stove choice for your home. With a reliable standing pilot valve allowing operation during power outages and therefore the ability to pair with a full line of remotes or wall switches, this stove could be a star. Additionally, with a multitude of options in both finishes and doors, also as your choice of traditional oak logs or contemporary glass media, This stove's compact chassis design can fit into a variety of installations, and it comes with safety barrier screens to assist protect your loved ones from contact with hot surfaces.

Direct Vent gas stoves are heating workhorses. They feature a combustion system that utilizes the venting to not only exhaust but to bring in fresh air for combustion. These systems can act as full-time heaters when sized appropriately. Not only are they functional but they're decorative also. Direct Vent appliances have a number of the foremost realistic-looking log fires. With contemporary alternatives available, you'll match your home's style.

Kingsman Free Standing Direct Vent Gas Stove also available in FDV200S and FDV350 Models.

STANDARD FEATURES

  • Color: Black
  • Safety Screen Barrier
  • Vent Type: Direct Vent
  • Heat radiating ceramic glass
  • Modern and sleek look
  • Fuel Type: Propane Gas, Natural Gas
  • Max BTU Output: 30,001 to 35,000
  • Dual burner system, with Realistic Flame Pattern
  • Mobile home approved – (Direct Vent Model Only)
  • Approved for installation in a bedroom or bed-sitting room
  • Product Dimensions: 27 1/8"W x 33 1/2"H x 20 5/16"D
  • Millivolt or IPI valve system allows operation during a power failure with Hi-Low heat and flame adjustment
  • Proflame II Models include Remote Control – Features flame, fan, thermostat, and smart thermostat.

*Note: Components may have to be ordered separately to create a complete unit.

*Venting Requirements: This unit requires a venting pipe with an inner diameter of 4 Inches. Please see the Venting Components section for available venting pipe and other venting components that must be used with this unit.

PRODUCT SPECIFICATION

Model FDV451LP/LPE/LPE2
FDV451N/NE/NE2
Fuel Propane Natural
Flue Top
Top
Gas Control Millivolt / IPI Millivolt / IPI
Input Max. 31,000 BTU
34,500 BTU
Input Min. 24,500 BTU
23,750 BTU
FE (p.4.1-02)% 72.14% / 74.06%
65.89% / 67.72%
Flue Sizes
4/7"
4/7"
Glass Size
21 3/8" W x 19 7/16" H
27 1/8"W x 33 1/2"H x 20 5/16"D
Glass Type Single Ceramic
Size (WxHxD)
27 1/8"W x 33 1/2"H x 20 5/16"D
27 1/8"W x 33 1/2"H x 20 5/16"D
Viewing Area
20" W x 16 5/16" H
20" W x 16 5/16" H
Venting 4/7" Flex or 4 x 6 5/8 Hard Pipe*
4/7" Flex or 4 x 6 5/8 Hard Pipe*
Electronic Ignition
Yes Yes
Certification Heater Heater
Bedroom Approved
Yes Yes

DIMENSIONS

CA Residents: See Prop 65 WARNING

OPTIONAL ACCESSORIES

Click to see Log Grate (Need to Choose Log Set)


Log Grate

Log Grate (F45LG)

The Kingsman Decorative Log Grate for the FDV451 Series Stoves is a beautiful accessory for your free-standing gas stove. This Kingsman log grate has been explicitly designed to figure with the LOGF451 log assemblies and would supply a wonderful base for your log set. This Kingsman Decorative Log Grate has steel tines to create sure that it can withstand many years of use under brilliant fires, allowing you to not have to worry about the stability of your log set.

  • Color: Black
  • Material: Steel
  • Product Type: Log Grate
  • Decorative log grate with steel tines
  • Designed to work with LOGF451 log assemblies
  • For use with FDV451/453 series Free Standing Direct Vent Gas Stove
    Click to see Log Set or Media (Required to Complete)


    Log Set or Media

    Oak Log Set (LOGF451)

    The Kingsman Oak Log Set for FDV451 Series Gas Stoves is an exquisitely detailed log set for your free-standing stove. These highly detailed logs are made up of a durable ceramic fiber that can withstand many years of use.

    • Detailed fiber oak log set
    • Required to complete stove installation
    • Designed specifically for the FDV451 series gas stoves

      Bronze Glass Media (Z5GC)

      If your fireplace can equip a glass media tray, then you'll enjoy the looks of this high luster Kingsman Half-Inch Bronze Glass Media. With the bronze color, this glass media will provide an upscale and earthy-toned base to your roaring fire. This Bronze Glass Media will catch the glint of the flames, throwing unusual patterns everywhere in your room.

      • Color: Bronze
      • Type: Glass Media
      • High luster tempered finish
      • Contains 5/10/15/20/25 pounds of 1/2" bronze glass media
      • Designed for use in contemporary fireplaces configured with glass media trays
      • For use with Fireplaces and Stoves

      Note: Maximum Glass Required 15 lbs

      Assorted Cannonball Fire Art (RBCB1)

      • Color: Various Colors
      • Unique design alternative to glass media
      • Design for Kingsman fireplaces and stoves
      • Can be used with glass media accents
      Click to see Conversion Kit


      Conversion Kit

      Conversion Kit to Propane Millivolt (450DV-CKLP)

      • Type: Gas conversion kit
      • For millivolt pilot FDV451 stoves
      • Converts Natural Gas Unit into Liquid Propane Unit
      • Includes all necessary gas valve and pilot assembly conversion components

      Conversion Kit to Natural Gas Millivolt (450DV-CKNG)

      • Type: Gas conversion kit
      • For millivolt pilot FDV451 stoves
      • Converts Propane Unit into Natural Gas Unit
      • Includes all necessary gas valve and pilot assembly conversion components

      Conversion Kit to Propane Proflame 1 (450DV-CKLPI)

      • Type: Gas conversion kit
      • For IPI pilot FDV451 stoves
      • Converts Natural Gas Unit into Liquid Propane Unit
      • Includes all necessary gas valve and pilot assembly conversion components

      Conversion Kit to Natural Gas Proflame 1 (450DV-CKNGI)

      • Type: Gas conversion kit
      • For IPI pilot FDV451 stoves
      • Converts Propane Unit into Natural Gas Unit
      • Includes all necessary gas valve and pilot assembly conversion components

      Conversion Kit to Propane Proflame 2 (450DV-CKLP2)

      • Type: Gas conversion kit
      • For IPI Proflame 2 pilot FDV451 stoves
      • Converts Natural Gas Unit into Liquid Propane Unit
      • Includes all necessary gas valve and pilot assembly conversion components

      Conversion Kit to Natural Gas Proflame 2 (450DV-CKNG2)

      • Type: Gas conversion kit
      • For IPI Proflame 2 pilot FDV451 stoves
      • Converts Propane Unit into Natural Gas Unit
      • Includes all necessary gas valve and pilot assembly conversion components
      Click to see Front Door and Vent Lid (Required to Complete)


      Front Door and Vent Lid

      Door Front and Vent Lid (F450FBL/F450FSS)

      This Kingsman Stove Door Front and Vent Lid with Safety Screen for the FDV451 Series Stoves is that the final touch your stove needs. This door front will complete the front appearance of your FDV451 Series Stove, and therefore the included safety screen grants an additional layer of safety against accidental burns. This door will give your free-standing stove installation an additional touch of timeless elegance.

      • Type: Door Front
      • Finish: Charcoal
      • Comes with Vent Lid
      • Included safety screen
      • Flat Black Posts / Stainless Posts
      • Completes the front of FDV451 series stoves
        Click to see Side Doors (Required to Complete)


        Side Doors

        Solid Panel Stove Side Doors (F451SDSBL/F451SDSSS)

        The Kingsman Solid Panel Stove Side Doors for FDV451 Series Free Standing Direct Vent Gas Stoves will complete the sides of your FDV451 installation and provides your home the aesthetic of a side-loading wood-burning stove. These doors are solid center door panels and are needed to finish the FDV451 series stoves. Your stove can readily be designed to figure well together with your home's existing design themes.

        • Type: Side Door
        • Solid Panel
        • Color: Charcoal
        • Black Frame / Stainless Steel Frame
        • Completes the sides of FDV451 series stoves
          Click to see Fan Kit


          Fan Kit

          Speed Control Temperature Sensing Fan Kit (F45FK)

          This Kingsman Variable Speed Temperature Sensing Fan Kit is a handy addition to your free-standing stove. With the thermal switch control, this fan can automatically turn itself on and off in reaction to the heat levels of your living space.

          • Material: Steel
          • Product Type: Fan Kit
          • Squirrel cage blower design for quiet and powerful operation
          • Thermal switch for automatic on/off operation
          • Variable speed control with built-in all off setting
          • Designed to fit free standing direct vent gas stoves
          • For use with Millivolt/Proflame 1 stoves
          Compatible with the following Kingsman appliances
          • FDV200S Free Standing Direct Vent Gas Stove
          • FDV350 Free Standing Direct Vent Gas Stove
          • FDV451 Free Standing Direct Vent Gas Stove
          • FVF350 Free Standing Direct Vent Gas Stove
          Click to see Liner Kit


          Liner Kit

          Traditional Brick Liner (F451RLT)

          • Color: Brown
          • Product Type: Liner
          • Installation hardware included
          • Durable cast refractory construction
          • Designed to add a realistic appearance to the firebox interior
          • Provides the look of a traditional/herringbone style brick pattern
          • Designed specifically for FDV451 series gas stoves

            Herringbone Brick Liner (F451RLH)

            • Color: Brown
            • Product Type: Liner
            • Installation hardware included
            • Durable cast refractory construction
            • Designed to add a realistic appearance to the firebox interior
            • Provides the look of a traditional/herringbone style brick pattern
            • Designed specifically for FDV451 series gas stoves

            3 Piece Porcelain Reflective Liner Kit (F451PL)

            • 3 Piece Item
            • Color: Reflective Black
            • Product Type: Liner
            • Installation hardware included
            • Durable porcelain coated steel finish
            • Amplifies the flame presentation via reflective qualities
            • Sleek modern appearance compliments fire glass installations
            • Designed specifically for FDV451 series gas stoves
            Click to see B-Vent Converter


            B-Vent Converter

            4/7" Direct Vent to 4" B-Vent Converter (F35BVC)

            Place a bead of Black Mil Pac sealant around a 4-inch flue collar on the stove. Position Safety Spill Switch wires to the rear of the stove and Lower B-Vent Converter onto the 4 and 7-inch collars until fully seated.

            • Venting adapter
            • Converter - 4/7" DV to 4" B-Vent
            • Designed for use with FDV350 or FDV451 stoves

            *Venting Requirements: This unit requires venting pipe with an inner diameter of 3 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit.

            Click to see Thermostat

               
            Thermostat

             

            Wall Mount Thermostat- For Millivolt Units (Z2MT)

            • Simple on/off millivolt thermostat design
            • Easy to use digital control
            • Allows convenient operation of gas appliances
            • Simple to wire to existing millivolt systems

            Programmable Digital Wall Mount Thermostat- For Millivolt Units (Z80PT)

            • Schedule programmable for desired operation
            • Works with Kingsman millivolt appliances
            • Easy to read digital LCD display
            Click to see Remote Control


            Remote Control

            On/Off Remote Control for Millivolt/IPI Units (GFRC)

            • Simple on/off operation for millivolt appliances
            • Allows for the operation of the appliance without manual control
            • Included receiver easily mounts within the appliance chassis
            • Reliable RF transmitter operation

              Thermostat Remote Control Millivolt/IPI Units (GTRC, EGTRC)

              • On/off operation with modulating thermostat control
              • Allows for the operation of the appliance without manual control
              • Included receiver easily mounts within the appliance chassis
              • Reliable RF transmitter operation

              Thermostat On/Off modulating for Natural Gas/Propane Millivolt/IPI Units
              (GTMRCN, GTMRCP, EGTMRCN, EGTMRCP)

              • On/off operation with modulating thermostat control
              • Allows for the operation of the appliance without manual control
              • Included receiver easily mounts within the appliance chassis
              • Reliable RF transmitter operation
              • Includes high/low modulating motor for natural gas and propane gas fireplaces

                Thermostat On/Off modulating and fan control for Natural Gas/Propane Millivolt/IPI Units (GTFRCN, GTFRCP, EGTFRCN, EGTFRCP)

                • On/off operation with modulating thermostat control
                • Allows for the operation of the appliance without manual control
                • Included receiver easily mounts within the appliance chassis
                • Reliable RF transmitter operation
                • Includes high/low modulating motor for natural and propane gas fireplaces
                • Allows for control of optional fan operation
                Click to see venting products


                venting

                Dura-Vent Stove Adapter - ZDVDKA
                Dura-vent stove adapter is used specifically with direct vent stoves and allows the ventilation to exceed expectations when comparing them to other vents.
                45-Degree DirectVent Pro Elbow - 46DVA-E45, 46DVA-E45B
                Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 45°. Finish: Galvanized & Black.
                90-Degree DirectVent Pro Elbow - 46DVA-E90B, 46DVA-E90
                Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 90°. Finish: Galvanized & Black.
                4"x6.625" DirectVent Pro Pipe Length

                Features a fully unitized twist-lock construction in both 4” x 6 5⁄8” and 5” x 8” vent sizes. Use of sealant is optional unless specified by the appliance manufacturer. Finish: Galvanized & Black.
                4"x6.625" DirectVent Pro Pipe Extension

                Use to add length to a straight length of DirectVent Pro. 8 ½” pipe adds 3”- 7” of length, 16” pipe adds 3”- 14 ½” of length when used with rigid sections of pipe. Direct vent lengths feature a fully unitized, twist-lock construction. Available in black or galvalume exterior.

                4"x6.625" DirectVent Pro Adjustable Pipe

                Use of sealant is optional unless specified by the appliance manufacturer. Available in black or galvalume exterior.
                DirectVent Pro Wall Strap - 46DVA-WS
                Use to support vent pipe. Provides 1” clearance. Recommend installing Wall Straps at 4-foot intervals on vertical runs.
                DirectVent Pro Ceiling Firestop - 46DVA-FS
                Required for multi-story vertical installations on the second floor and any subsequent floors.
                DirectVent Pro Decorative Cover - 46DVA-DC
                Use as a decorative cover for horizontal (through-wall) installations Fits over the Wall Thimble faceplate. Also used to cover a Ceiling Support Box.
                14" DirectVent Pro Cathedral Ceiling Support Box - 46DVA-CS
                Use to pass through ceiling and support pipe. May be used on vaulted or flat ceilings. Painted black. Trim and clamp included.
                DirectVent Pro Adjustable Roof Flashing - 46DVA-F6
                Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on pitch of the roof. For pitches of 0/12 - 6/12. Storm Collar required. Made of galvalume.
                DirectVent Pro Steep Roof Flashing - 46DVA-F12
                Use to weatherproof the penetration of vent pipe through the roof. Storm Collar required. Made of galvalume.
                DirectVent Pro Dead Soft Aluminum Flashings - 46DVA-F6DS
                Available in sizes 4”x 6 5⁄8” and 5”x 8”, in 0/12-6/12 (shown) and 7/12-12/12 styles. Made of malleable dead soft aluminum. Use with metal or tile roofs.
                DirectVent Pro Storm Collar - 46DVA-SC
                Use to maintain a weather tight resistant seal between the pipe and the flashing.
                DirectVent Pro High-Wind Termination Cap - 46DVA-VCH
                Available in aluminum. Use for vertical terminations only. For vertical terminations only. Provides improved performance in high wind conditions.
                DirectVent Pro Low-Profile Termination Cap - 46DVA-VC
                Available in aluminum and stainless steel (S). Use for vertical terminations only. Check the appliance manufacturer’s instructions to determine which caps are approved for use with their appliance.
                DirectVent Pro Wall Thimble - 46DVA-WT
                Use with Square Horizontal Cap only. Provides a complete wall-pass-through and firestop. Refer to the appliance manufacturer’s installation instructions for requirements.
                DirectVent Pro Square Horizontal Termination Cap - 46DVA-HC
                Use for standard and high-wind through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Available in aluminum, stainless steel (S), and copper (C).
                DirectVent Pro Round Horizontal Termination Cap - 46DVA-HRCS
                Use for through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Finish: aluminum. 
                DirectVent Pro Vinyl Sliding Standoff - 46DVA-VSS
                Use as a heat shield on structures with vinyl siding, or other temperature-sensitive materials, to help prevent warping and or melting of the material.

                DOWNLOADS

                IS SHIPPING FREE?

                Yes, shipping is free all over the United States on all items over $299. 

                WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

                The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

                WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

                If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

                WHEN WILL I RECEIVE MY ORDER?

                Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

                Destination

                Estimated Shipping Times

                United States 5-15 business days (UPS, USPS, FedEX)

                Canada 7-25 business days (DHGATE, EMS)

                Europe 7-25 business days (DHGATE, EMS)

                Australia, New Zealand 7-25 business days (DHGATE, EMS)

                Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

                Hong Kong, China 7-25 business days (DHGATE, EMS)

                We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

                 

                WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

                All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

                DO YOU PROVIDE TRACKING INFORMATION? 

                Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our Track your Order tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

                WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

                The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

                CAN I CHANGE OR CANCEL MY ORDER?

                Yes, you can cancel without penalty within 12 hours of making your purchase!

                If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

                After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

                WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

                Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

                Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

                If this occurs, please contact us with the following information: - Your order number
                - A photograph of the faulty product.
                We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

                If an appliance is installed and incurred damage, we cannot replace or repair those damages.

                MY ORDER IS MISSING PARTS. 

                Any missing parts will be shipped to you at no additional cost.

                If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

                For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com)

                Urban Supply Inc guarantees the lowest eligible online price on it's products.

                If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

                Policy


                We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

                Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
                • Promotions such as rebates and buy one, get one free offers are not eligible
                • The item must be in stock on the competitors website
                • The competitor must be an online store, they may not have a retail location
                • The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
                • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
                • The competitor must be an Authorized Retailer of the product in question
                • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

                *Certain exceptions may apply.

                Urban Supply Inc
                strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

                The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

                Refund Policy

                We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

                Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

                Refunds

                The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

                Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

                Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

                Missing parts?

                Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

                Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

                Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

                The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

                Orders that have already shipped are subject to restocking fees.
                If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

                How do I get started?
                Please start your return by getting in touch with Urbansupply.info@gmail.com:
                To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

                If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

                Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

                As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

                Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

                The sale price is final once an order has been fulfilled.
                Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

                You will not be charged for the shipping of any components you might be missing.

                Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

                Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

                NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

                Late or Missing Refunds

                If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

                If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

                Exchanges 

                We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

                • Order Number: 
                • Pictures of Damages Within 1 Hour of Receiving: 
                • Item To Be Exchanged: 
                • Replacement Item:

                Returns

                All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

                You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

                Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

                Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

                • Once an order ships it is subject to a restocking fee.
                • If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

                Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

                MY ORDER IS MISSING PARTS. 

                Any missing parts will be shipped to you at no additional cost.

                If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

                WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

                Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

                Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

                If this occurs, please contact us with the following information: - Your order number
                - A photograph of the faulty product.
                We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

                If an appliance is installed and incurred damage, we cannot replace or repair those damages.

                For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com)