Empava 67" Freestanding Oval Whirlpool Bathtub with Faucet, EMPV-67AIS09
| Authorized Dealer
|
SKU:
EMPV-67AIS09
- Talk to an expert: 917-540-6070 · Mon–Fri 9AM–6PM ET
- Secure checkout
Freight delivery: what to expect
- At over 150 lb, this item ships on a freight truck, not by parcel.
- The carrier usually contacts you to schedule a delivery window, so double-check your phone number at checkout.
- Freight delivery is usually to the curb. Plan for help or a dolly to bring it inside.
- Someone needs to be home to sign for it.
- Inspect before you sign. Check the box and the product while the driver is there. Write any damage on the delivery receipt, take photos and call us at 917-540-6070.
Why Choose Urban Supply?
Talk to a real product expert: Upgrading a kitchen, adding a fireplace or powering your home off-grid? Our team helps you pick the right product. Call 917-540-6070 or email support@urbansupplyinc.com.
Free shipping on eligible orders: Orders of $299+ qualify for free standard shipping within the continental US (exclusions apply), and there's no sales tax outside New York. Freight items show their shipping cost at checkout.
Project and volume orders: Buying for a project or a business? Request a quote and we'll put it together.
30-day returns: Returns are accepted within 30 days under our return policy. A restocking fee may apply.
Genuine products: New, genuine products with the manufacturer's warranty.
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
- Must be within 30 days of delivery (or the manufacturer's specific return window).
- Must be unused, never assembled, in new condition, and in the original packaging.
- Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
- Any assembled/used product
- Any product with customization
- Any product Built-to-Order units
Email us any questions before or after your order at support@urbansupplyinc.com or 917-540-6070 for more information.
