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Free shipping on eligible orders $299+ · Certain exclusions apply · Call 917-540-6070
Free shipping $299+ · Exclusions apply

Kingsman 43" MCVP42 Multi-sided Clean View Peninsula Direct Vent Gas Fireplace

 | Authorized Dealer  |  SKU: MCVP42N
Original price $5,562.70 - Original price $6,028.00
Original price
$5,562.70
$5,562.70 - $6,028.00
Current price $5,562.70
FREE SHIPPING on orders $299+ Exclusions may apply. See shipping policy for details.
Why buy from Urban Supply
  • Authorized Kingsman dealer
  • Talk to an expert: 917-540-6070 · Mon–Fri 9AM–6PM ET
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Available to order
Plan your install
  • Gas type: order the natural gas (NG) or propane (LP) version that matches your home.
  • Venting: direct-vent and B-vent units need the manufacturer's vent pipe and termination. These are often sold separately, and your run length decides the parts.
  • Finishing: fronts, trims, liners and media are often separate options. Check the specs.
  • Installation: must be installed by a qualified gas technician. Local codes and permits apply.

Not sure what you need? Call 917-540-6070 (Mon–Fri 9AM–6PM ET) or send us a message.

Request a quote
Why Choose Urban Supply?

Talk to a real product expert: Upgrading a kitchen, adding a fireplace or powering your home off-grid? Our team helps you pick the right product. Call 917-540-6070 or email support@urbansupplyinc.com.

Free shipping on eligible orders: Orders of $299+ qualify for free standard shipping within the continental US (exclusions apply), and there's no sales tax outside New York. Freight items show their shipping cost at checkout.

Project and volume orders: Buying for a project or a business? Request a quote and we'll put it together.

30-day returns: Returns are accepted within 30 days under our return policy. A restocking fee may apply.

Genuine products: New, genuine products with the manufacturer's warranty.

Shipping & Delivery

Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.

Delivery Method: 

Once your order is shipped, we will send another email with the tracking number.

Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.

Transit Time:

Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.

Assembly Notice:

Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.

Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.

Cancellation/Returns

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders can be canceled before they have shipped, with some exceptions.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.

Returns And Refunds:

Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.

To be eligible for a return:

  • Must be within 30 days of delivery (or the manufacturer's specific return window).
  • Must be unused, never assembled, in new condition, and in the original packaging.
  • Customer is responsible for the cost of return shipping.

The Following Can Not Be Returned Or Refunded:

  • Any assembled/used product
  • Any product with customization
  • Any product Built-to-Order units

Email us any questions before or after your order at support@urbansupplyinc.com or 917-540-6070 for more information.


OVERVIEW

Make the most of the best view in the house with our line of Zero Clearance Direct Vent Peninsula Gas Fireplaces. Ideally suited for new construction or renovations anywhere in your home.

This 3-Sided Kingsman Clean View Peninsula Direct Vent Gas Fireplace is a perfect choice for partition walls or walls that just stick out at the junction of three rooms in your home. This fireplace could be a direct venting fireplace with a tempered glass front, utilizing either a detailed 8-piece log set or contemporary glass media. This Fireplace comes equipped with a reliable standing pilot valve system, allowing operation in power outages this fireplace pairs with a full line of wall switches or remote controls. This low-profile fireplace frame allows a cleaner-looking installation, and Kingsman includes safety barrier screens to prevent accidental contact with hot surfaces.

Kingsman quality fireplaces let you enjoy the wonder of glowing embers and dancing flames and up to 85% maximum efficiency. Create an elegant and warm focal point in your home. Kingsman fireplaces have fully sealed combustion chambers with no pollution spillage to depreciate the indoor air quality of your home.

Kingsman Clean View Direct Vent Peninsula Gas Fireplace with Media offers an impressive direct vent gas fireplace option for your home. Featuring heavy-duty steel construction, this classic design offers durability to withstand the test of your time. This unique peninsula fireplace offers an impressive three-sided design to enhance ambiance from multiple viewing angles, while a premium burner system creates a realistic flame presence within the firebox. With its fully-sealed combustion chamber, this unit emits zero indoor air pollution into your room to supply impressive heat without affecting air quality.

To meet the needs of your installation, this fireplace can be customized in a variety of ways. additionally, to fuel type, this unit can be purchased with a remote-ready millivolt ignition system or an intermittent pilot ignition (IPI). This fireplace also can be purchased with a variety of interior liner options to further customize your appliance. Finally, your choice of various log sets and fire glass options allows for a customized appearance to match your design tastes.

STANDARD FEATURES

  • Color: Black
  • Vent Type: Direct Vent
  • Safety Screen Barrier
  • Dedicated Clean View appliance
  • Fireplace Type: Peninsula Fireplace
  • Fuel Type: Natural Gas, Propane Gas
  • BTU Input Ratings: 30,250 NG / 28,500 LP
  • Direct vent fireplace with tempered glass front
  • Able to be equipped with a full line of remotes and wall switches
  • Low profile fireplace frame allows for a clean looking installation
  • Peninsula (3 sided) design is ideal for use on wing and partition walls
  • Able to utilize either a detailed 8 piece log set or contemporary glass media
  • Reliable standing pilot valve system operates readily during power outages
  • Specific Use Options: Mobile Home Approved / Bedroom Approved
  • Millivolt or IPI valve system allows operation during a power failure with Hi/Low heat and flame adjustment

*Venting Requirements: This unit requires a venting pipe with an inner diameter of 5 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit.

PRODUCT SPECIFICATION

 Model MCVP42N/NE MCVP42LP/LPE
 Fuel Natural Propane
 Flue Top Top
Gas Control Millivolt / IPI Millivolt / IPI
 Input Max. 30,250 BTU 28,500 BTU
Input Min. 21,000 BTU 23,000 BTU
FE (p.4.1-02)% 53.00% / 54.63% 53.82% / 55.32%
Venting 5/8" 5/8"
Glass Size 35 1/2"W x 22 21/32" H
35 1/2"W x 22 21/32" H
Glass Type Tempered Tempered
Size (WxHxD) 43 1/16"W x 42 1/4"H x 24 1/2"D
43 1/16"W x 42 1/4"H x 24 1/2"D
Viewing Area 33 1/2"W x 20 5/8"H
33 1/2"W x 20 5/8"H
Venting 5/8" Flex or 5/8" Hard Pipe* or Power Vent
5/8" Flex or 5/8" Hard Pipe* or Power Vent
Electronic Ignition
Yes Yes
Certification Decorative Decorative
Power Vent Yes Yes

DIMENSIONS

CA Residents: See Prop 65 WARNING

OPTIONAL ACCESSORIES

Click to see Log Grate (Need to Choose Log Set)


Log Grate

Log Grate (M42LG)

  • Color Options: Steel, Black
  • Decorative log grate with steel tines
  • Designed to work with M42LOG4 log assemblies
  • Accessory component for MCVP42 and MCVST42 series fireplaces

*Note: Not for Use with Propane Appliance.

      Click to see Log Set (Required to Complete)


      Log Set

      Eight Piece Oak Log Set (M42LOG4)

      • Intricate eight piece log set with oak details
      • Designed to complete the MCVP42 and MCVST42 series fireplaces
      • Can be paired with decorative M42LG log grate for added realism

      *Note: Not for Use with Propane Appliance.

      Six Piece Driftwood Log Set (M42LOG3)

      • Highly detailed six-piece log set mimics the look of real driftwood
      • Designed to be paired with decorative glass media
      • Completes the MCVP42 and MCVST42 series fireplaces
      Click to see Glass Tray (Required to Complete)


      Glass Tray

      Glass Tray (MP42GT)

      • Color: Black
      • Required for glass media use in the MCVP42/MCVP42H series fireplaces
      • Acts as both a glass platform and diffuser for a pleasing flame presentation
      • Requires 20 pounds of glass media for full coverage
      • Can be used with multiple colors of 1/2" glass media
      Click to see Glass Media (Required for Glass Tray)


      Glass Media

      Glass Media (Z5GC)

      • Color: Bronze
      • Type: Glass Media
      • High luster tempered finish
      • Contains 5 pounds of 1/2" bronze glass media
      • Designed for use in contemporary fireplaces configured with glass media trays
      • For use with Fireplaces and Stoves

      *Note Maximum Amount of Glass: 5lbs for Burner, and 20lbs for Tray.

      Click to see Assorted Cannonball


      Assorted Cannonball

      Assorted Cannonball (RBCB1)

      • Color: Various Colors
      • Unique design alternative to glass media
      • Design for Kingsman fireplaces and stoves
      • Can be used with glass media accents
              Click to see Conversion Kit


              Conversion Kit

              Conversion Kit to Propane Millivolt (42MP-CKLP)

              • For Millivolt Units only
              • Natural gas to propane
              • Complete with conversion instructions
              • For use with MCVP42 Direct Vent Zero Clearance Gas Fireplace
              • Includes all necessary gas valve and pilot assembly conversion components

              Conversion Kit to Natural Gas Millivolt (42MP-CKNG)

              • For Millivolt Units only
              • Propane to natural gas
              • Complete with conversion instructions
              • For use with MCVP42 Direct Vent Zero Clearance Gas Fireplace
              • Includes all necessary gas valve and pilot assembly conversion components

              Conversion Kit to Propane IPI (42MP-CKLPI)

              • For IPI Units only
              • Natural gas to propane
              • Complete with conversion instructions
              • For use with MCVP42 Direct Vent Zero Clearance Gas Fireplace
              • Includes all necessary gas valve and pilot assembly conversion components

              Conversion Kit to Natural Gas IPI (42MP-CKNGI)

              • For IPI Units only
              • Propane to natural gas
              • Complete with conversion instructions
              • For use with MCVP42 Direct Vent Zero Clearance Gas Fireplace
              • Includes all necessary gas valve and pilot assembly conversion components
                      Click to see Accent Lighting (For Use with Glass Tray)


                      Accent Lighting

                      Universal Light Kit - Two Lamps (ULK3)

                      • Dual halogen lamps accent glass media installations
                      • Works with MCVP42 and MCVST42 series fireplaces
                      • Backlight affect adds a unique touch to glass equipped fireplaces
                      • Can be used to illuminate the fireplace when not in use
                      Click to see Liner Kit


                      Liner Kit

                      Traditional Refractory Fiber Brick Liner (MP42RLT)

                      • Color: Brown
                      • Designed to add a realistic appearance to the firebox interior
                      • Durable cast refractory construction
                      • Installation hardware included
                      • Mimics the look of traditional running courses of brick

                            Porcelain Reflective Panel Liner (MP42PL)

                            • Color: Reflective Black
                            • Amplifies the flame presentation via reflective qualities
                            • Durable porcelain coated steel finish
                            • Installation hardware included
                            • Sleek modern appearance compliments fire glass installations
                            • Designed specifically for MCVP42 and MCVP42H series fireplaces
                            Click to see Log Bits Kit


                            Log Bits Kit

                            Four Piece Log Bits Kit (VLBIT4)

                            • Designed to bolster the look of existing Kingsman log sets
                            • Includes four large log chunks
                            • Easy to install and arrange as desired

                                Six Piece Log Bits Kit (VLBIT6)

                                • Designed to bolster the look of existing Kingsman log sets
                                • Includes six large log chunks
                                • Easy to install and arrange as desired
                                Click to see Thermostat

                                   
                                Thermostat

                                 

                                Wall Mount Thermostat- For Millivolt Units (Z2MT)

                                • Simple on/off millivolt thermostat design
                                • Easy to use digital control
                                • Allows convenient operation of gas appliances
                                • Simple to wire to existing millivolt systems

                                Programmable Digital Wall Mount Thermostat- For Millivolt Units (Z80PT)

                                • Schedule programmable for desired operation
                                • Works with Kingsman millivolt appliances
                                • Easy to read digital LCD display
                                Click to see Remote Control

                                Remote Control

                                On/Off Remote Control for Millivolt/IPI Units (GFRC)

                                • Simple on/off operation for millivolt appliances
                                • Allows for the operation of the appliance without manual control
                                • Included receiver easily mounts within the appliance chassis
                                • Reliable RF transmitter operation

                                  Thermostat Remote Control Millivolt/IPI Units (GTRC, EGTRC)

                                  • On/off operation with modulating thermostat control
                                  • Allows for the operation of the appliance without manual control
                                  • Included receiver easily mounts within the appliance chassis
                                  • Reliable RF transmitter operation

                                  Thermostat On/Off modulating for Natural Gas/Propane Millivolt/IPI Units
                                  (GTMRCN, GTMRCP, EGTMRCN, EGTMRCP)

                                  • On/off operation with modulating thermostat control
                                  • Allows for the operation of the appliance without manual control
                                  • Included receiver easily mounts within the appliance chassis
                                  • Reliable RF transmitter operation
                                  • Includes high/low modulating motor for natural gas and propane gas fireplaces

                                    Thermostat On/Off modulating and fan control for Natural Gas/Propane Millivolt/IPI Units (GTFRCN, GTFRCP, EGTFRCN, EGTFRCP)

                                    • On/off operation with modulating thermostat control
                                    • Allows for the operation of the appliance without manual control
                                    • Included receiver easily mounts within the appliance chassis
                                    • Reliable RF transmitter operation
                                    • Includes high/low modulating motor for natural and propane gas fireplaces
                                    • Allows for control of optional fan operation
                                    Click to see venting products


                                    venting

                                    Horizontal Vent Starter Kit for 5x8-Inch Venting - Z58HSK5
                                    When your chimney twists and turns, the Horizontal Flex Vent Chimney Pipe Starter Kit can help the smoke navigate its way out of the house. Includes 5 ft. of flex pipe, termination, and wall thimble
                                    45-Degree DirectVent Pro Elbow - 58DVA-E45
                                    Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 45°. Finish: Galvanized & Black.
                                    90-Degree DirectVent Pro Elbow - 58DVA-E90
                                    Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 90°. Finish: Galvanized & Black.
                                    5"x8" DirectVent Pro Pipe Length

                                    Features a fully unitized twist-lock construction in both 4” x 6 5⁄8” and 5” x 8” vent sizes. Use of sealant is optional unless specified by the appliance manufacturer. Finish: Galvanized & Black.

                                    5"x8" DirectVent Pro Pipe Extension

                                    Use to add length to a straight length of DirectVent Pro. 8 ½” pipe adds 3”- 7” of length, 16” pipe adds 3”- 14 ½” of length when used with rigid sections of pipe. Direct vent lengths feature a fully unitized, twist-lock construction. Available in black or galvalume exterior.

                                    5"x8" DirectVent Pro Adjustable Pipe

                                    Use of sealant is optional unless specified by the appliance manufacturer. Available in black or galvalume exterior.

                                    DirectVent Pro Wall Strap - 58DVA-WS
                                    Use to support vent pipe. Provides 1” clearance. Recommend installing Wall Straps at 4-foot intervals on vertical runs.
                                    DirectVent Pro Ceiling Firestop - 58DVA-FS
                                    Required for multi-story vertical installations on the second floor and any subsequent floors.
                                    DirectVent Pro Attic Insulation Shield - 58DVA-IS
                                    Required for installations that pass through an attic to prevent insulation and debris from accumulating near the vent. Provides 1” clearance to combustibles.
                                    DirectVent Pro Adjustable Roof Flashing - 58DVA-F6
                                    Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on pitch of the roof. For pitches of 0/12 - 6/12. Storm Collar required. Made of galvalume.
                                    DirectVent Pro Steep Roof Flashing - 58DVA-F12
                                    Use to weatherproof the penetration of vent pipe through the roof. Storm Collar required. Made of galvalume.
                                    DirectVent Pro Dead Soft Aluminum Flashings - 58DVA-F6DS
                                    Available in sizes 4”x 6 5⁄8” and 5”x 8”, in 0/12-6/12 (shown) and 7/12-12/12 styles. Made of malleable dead soft aluminum. Use with metal or tile roofs.
                                    DirectVent Pro Storm Collar - 58DVA-SC
                                    Use to maintain a weather tight resistant seal between the pipe and the flashing.
                                    DirectVent Pro High-Wind Termination Cap - 58DVA-VCH
                                    Available in aluminum. Use for vertical terminations only. For vertical terminations only. Provides improved performance in high wind conditions.
                                    DirectVent Pro Low-Profile Termination Cap - 58DVA-VC
                                    Available in aluminum and stainless steel (S). Use for vertical terminations only. Check the appliance manufacturer’s instructions to determine which caps are approved for use with their appliance.
                                    DirectVent Pro Wall Thimble - 58DVA-WT
                                    Use with Square Horizontal Cap only. Provides a complete wall-pass-through and firestop. Refer to the appliance manufacturer’s installation instructions for requirements.
                                    DirectVent Pro Square Horizontal Termination Cap - 58DVA-HC
                                    Use for standard and high-wind through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Available in aluminum, stainless steel (S), and copper (C).
                                    5'/8'/20' Expanded Flex Kit Comes with Springs, Screws and Mill Pac
                                    This Flex Kit is designed to be used as a part of the Horizontal Vent Starter Kit for 5/8" Chimney Collection. The kit measures 5" by 8" in diameter and measures 5', 8' and 20' long when stretched.

                                    5"/8" Flex Connector - ZDV5FC, ZDV8FC
                                    This chimney vent is equipped with a flex connector that measures five / eight inches in diameter.

                                    5"/8" Flex Clamp - ZDV5FCL, ZDV8FCL
                                    This clamp is 5 / 8 inches in diameter. Although the chimney or chimney vent isn't included during this purchase, these things are available for individual sale. Strong enough to withstand pressure

                                    4" Standoff Spring Spacer - ZDV4SS
                                    Spring standoff spacer is simply the part needed for your chimney vent. This spring spacer measures 4 inches in diameter and has the potential of withstanding years of use. This spacer also will keep its polishing color.
                                    5/8" Horizontal Round Vent Termination - Z58HT
                                    This Round Horizontal Chimney Pipe Vent Termination provides a circle termination for your chimney.

                                    Horizontal Wall Thimble Shield for Low Enclosures - Z58WTS
                                    The horizontal wall thimble is a shield for low enclosures and helps traps any unwanted particles in the air. this is often just one type of enclosures that Kingsman provides.

                                    Universal Safety Cage for Horizontal Termination - FDVHSCU
                                    Universal Safety Cage. Designed for Horizontal Termination. Use with Horizontal Vent Starter Kit.
                                    8" Roof Flashing with Storm Collar - Z58AAF, Z58AF2, Z58AF3

                                    The roof flashing with storm collar purchase is one of delicate workmanship combined with lasting durability. This storm collar measures 8" in inner diameter. This product has the capability of sealing the vent lengths that protrude from a sloped roof.
                                    8" Storm Collar for Venting - ZDV8SC
                                    Storm Collars are useful for wetter climates as they divert water from vertical pipes to the flashing around. This Storm Collar will effortlessly snap around the vent pipe and fasten into place, providing you the peace of mind. This Kingsman Storm Collar matches the Kingsman 5"/8" vent systems.
                                    5/8" Vertical Chimney Vent Termination - Z58VT
                                    It's designed for 5/8" chimney pipes. In fact, it's just one of the various parts that make up the Horizontal Vent Starter Kit Collection for 5/8" Chimneys.
                                    24" Attic Insulation Shield - Z58AIS24
                                    This shield will protect your attic and roof from the heat that escapes through the chimney. The shield offers 24" of insulation designed to surround your chimney.
                                    Vertical Chimney Vent Offset Support - ZDVVOS
                                    It'll support your chimney through inclement weather, including heavy rain, snow accumulation, and wind, also as natural wear from gravity over time. The support has been tested for durability and function.
                                    Firestop Spacer for 5x8" Venting - Z58FS
                                    This Chimney Vent Firestop Spacer provides space between the heat of the smoke going up the chimney. This piece is designed to be used as a part of the Horizontal Vent Starter Kit for the 5/8" Chimney Collection.
                                    Roof Support for Venting - Z58RS
                                    Designed to be used with 5/8" chimney. Part of the Horizontal Vent Starter Kit for 5/8" chimneys
                                    Hard Chimney Pipe Adapter - Z58DFA
                                    This Hard Chimney Pipe Adapter is just one item in the Horizontal Power Vent Starter Kit for 5/8" Chimney Collection.
                                    DirectVent Pro Vinyl Sliding Standoff - 58DVA-VSS
                                    Use as a heat shield on structures with vinyl siding, or other temperature-sensitive materials, to help prevent warping and or melting of the material.
                                    DirectVent Pro Horizontal Windguard - 46DVA-WG
                                    Fits both 4” x 6 5⁄8” and 5” x 8” terminations. Use with through-the-wall termination cap where high winds are present. Use as a safety heat shield to prevent children or others from coming into contact with the vent termination cap.

                                    DOWNLOADS

                                      IS SHIPPING FREE?

                                      Orders of $299 or more (before tax) ship free by standard ground shipping within the continental US. Exclusions apply: oversized and freight items, and contractor, jobsite and landscape equipment, ship at the rate shown at checkout before you pay. See our shipping policy for the full list.

                                      WHEN WILL MY ORDER SHIP?

                                      Orders are typically processed within 1–2 business days, and you will receive a tracking number by email once your order ships. Some products are made to order or ship directly from the manufacturer; lead times are noted on the product page, and we will tell you right away about any delay.

                                      HOW WILL MY ORDER SHIP?

                                      Parcel-size items ship by UPS, FedEx or another ground carrier. Large or heavy items ship by LTL freight with curbside delivery, and the carrier calls to schedule a delivery appointment. Lift gate service can be selected at checkout.

                                      WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?

                                      Items in one order may ship from different warehouses, so you may receive more than one delivery and tracking number.

                                      WHEN WILL I RECEIVE MY ORDER?

                                      Parcel orders usually arrive 5–8 business days after shipping. Freight orders usually arrive 5–10 business days after shipping.

                                      DO YOU SHIP TO ALASKA, HAWAII OR US TERRITORIES?

                                      We ship selected products to Alaska, Hawaii and other US territories, but not to Puerto Rico. We confirm the freight cost with you in writing before your order ships.

                                      WHAT IF MY ORDER ARRIVES DAMAGED?

                                      Inspect your shipment before signing. If you see visible damage, refuse the delivery and call us at 917-540-6070. If you find damage after delivery, send photos to support@urbansupplyinc.com within 24 hours.

                                      Refund Policy

                                      We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.

                                      Please note that your order must be reported within 30 days of the delivery date. We cannot accept any Return Requests after this period.

                                      Refunds

                                      The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

                                      Any broken or damaged items can be returned for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                                      As a reminder, you must report your order within 30 days of the delivery date. After this time, we won't accept any return requests.

                                      Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

                                      Missing parts?

                                      Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

                                      Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

                                      Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

                                      The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

                                      Orders that have already shipped are subject to restocking fees.
                                      If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

                                      How do I get started?
                                      Please start your return by getting in touch with support@urbansupplyinc.com:
                                      To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

                                      If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

                                      Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

                                      As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

                                      Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

                                      The sale price is final once an order has been fulfilled.
                                      Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

                                      You will not be charged for the shipping of any components you might be missing.

                                      Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.

                                      Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

                                      NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

                                      Late or Missing Refunds

                                      If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

                                      If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.

                                      Exchanges 

                                      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as: 

                                      • Order Number: 
                                      • Pictures of Damages Within 1 Hour of Receiving: 
                                      • Item To Be Exchanged: 
                                      • Replacement Item:

                                      Returns

                                      All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

                                      You may return any broken or damaged items for a refund in their original packaging and condition, provided the damage was reported within 24 hours of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

                                      Please keep in mind that your order must be reported within 30 days of delivery. After this time, we will not accept any Return Requests.

                                      Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

                                      Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

                                      • Once an order ships it is subject to a restocking fee.
                                      • If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

                                      Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

                                      MY ORDER IS MISSING PARTS. 

                                      Any missing parts will be shipped to you at no additional cost.

                                      If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.

                                      WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

                                      Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.

                                      Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

                                      If this occurs, please contact us with the following information: - Your order number
                                      - A photograph of the faulty product.
                                      We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

                                      If an appliance is installed and incurred damage, we cannot replace or repair those damages.

                                      For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com). 

                                      Get Your Personalized Discount Now

                                      Get your personalized discount by using our quote form.

                                      Here's how:

                                      1. Locate the Quote Form: You'll find it on every product page by scrolling down.
                                      2. Add Products as You Browse: It functions similarly to a shopping cart. Simply add items to your quote as you explore our products.
                                      3. Finalize Your Quote: Once you're finished, click 'Send' to submit your request.
                                      4. We will send a quote for you.

                                      Need a bit more help? Visit our Contact page or click the chat icon in the bottom right corner for live assistance.


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                                      Store reviews

                                      Why customers buy from Urban Supply

                                      4.6 out of 5 · 53 reviews on Judge.me
                                      ★★★★★ Outstanding Service & Product
                                      “Customer service made sure my order was delivered promptly and properly… I will definitely shop at Urban Supply again.”
                                      Catherine Fanelli · Summit 24" Built-In Beverage Center
                                      ★★★★★ You gotta get one!!!!
                                      “I recently found it again at Urban Supply and immediately bought one for my sister and one for my son. They love it!!!!”
                                      Victoria Ball · Englander Tranquility Fire Pit
                                      ★★★★★ Sleek Design & Efficient
                                      “Urban Supply's customer service made sure I knew when my order was shipped and when it would be delivered.”
                                      Anonymous customer · ZLINE 36" Induction Cooktop
                                      ★★★★★ Convenient All-in-1 Kitchen!
                                      “This came faster than expected and I was surprised by the quality of it. I am very happy with my purchase and Urban Supply's customer service.”
                                      Anonymous customer · Summit 54" All-in-One Kitchenette

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