FREE SHIPPING on orders $299+
Exclusions may apply. See shipping policy for details.
Why buy from Urban Supply
✓Talk to an expert:917-540-6070 · Mon–Fri 9AM–6PM ET
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Why Choose Urban Supply?
Talk to a real product expert: Upgrading a kitchen, adding a fireplace or powering your home off-grid? Our team helps you pick the right product. Call 917-540-6070 or email support@urbansupplyinc.com.
Free shipping on eligible orders: Orders of $299+ qualify for free standard shipping within the continental US (exclusions apply), and there's no sales tax outside New York. Freight items show their shipping cost at checkout.
Project and volume orders: Buying for a project or a business? Request a quote and we'll put it together.
30-day returns: Returns are accepted within 30 days under our return policy. A restocking fee may apply.
Genuine products: New, genuine products with the manufacturer's warranty.
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at support@urbansupplyinc.com or 917-540-6070 for more information.
Quick & Powerful Heating: Heats up in minutes with fast-ignition glow plug even at -40 °F; 9 kW max output increases the cabin/room temperature to 46.4-96.7 °F, preheats engines and facilitates cabin de-icing and windshield defogging in frigid environments
High Fuel Efficiency: Pulse fuel pump precisely meters delivery for improved efficiency; low consumption range of 0.16–0.4 L/h extends running time; single refuel provides 15–37.5 hours of warmth; keeps you warm all night long without refueling
Broad Compatibility: All-in-one design with built-in 1.4 Gal fuel tank and portable design for easy movement, making it suitable for indoor and outdoor use; compatible with DC 12/24V and AC 100V systems for various vehicles, boats, workshops, and garages
Smart & Versatile Operation: Controlled by a colored smart LCD, remote, and Bluetooth APP; temperature mode auto-adjusts power to maintain setpoint while saving energy; 10-level manual gear mode for steady heat output; multiple programmed timer settings
Confident in Any Condition: High-altitude mode ensures stable operation up to 16,400 ft (5,000 m); advanced protection system detects abnormalities such as overheating and sensor failure and displays specific error codes, empowering you to take timely action
Saves Time and Effort: Comes with all essential accessories; allows DIY installation; exhaust must vent outside, and do not approach it before it completely cools down; never disconnect the power immediately after turning off the controller
FAQ
Q: Can I use fuels other than diesel?
A: No! Please use diesel only, and high-quality diesel is advised. When transferring fuel from another container, avoid pouring any sediment from the bottom. Regularly check and clean any accumulated residue in the fuel tank.
Q: Can I use an extension cord if the heater is far from my battery?
A: It’s not recommended to use an extension cord for DC power. If necessary, use a wire rated at 18 AWG (1.024 mm diameter, approx. 0.823 mm² cross-section) or thicker, and ensure all connections are secure. Although the rated current is 3A, the startup current can reach 10–12A.
Q: Can I use this heater indoors?
A: Yes. And the exhaust must be directed outdoors. Never run the heater in an enclosed space without proper ventilation, as the exhaust contains harmful gases.
Q: Can it be powered by a car cigarette lighter or a CB radio auxiliary outlet?
A: No. These outlets often supply enough voltage but insufficient current, which can prevent ignition. The starting current can be as high as 12A.
The heater requires 130 watts at 12 or 24 volts during start-up. The main power connection has to be made at a circuit designed to sustain this load without a voltage drop. Cigar lighter sockets and auxiliary power outputs for C.B. radio's and other electronic accessories are not considered adequate power supplies for the heater.
Q: Can I use an AC to DC switching power supply?
A: Yes, if it provides a stable 12V/24V DC output and can deliver at least 12A of current. We recommend using high-quality, well-known brands to avoid startup failure due to inaccurate ratings or control board damage due to unstable current.
Q: Can I control multiple diesel heaters with one phone or remote?
A: No. To prevent operational errors and ensure a stable connection, each remote is uniquely paired with a single heater (specifically the one included in the same package). Similarly, one phone can only connect to and control one unit at a time.
Q: What is the maximum control distance?
A: The Bluetooth app control range is up to 98 ft (30 m), while the remote control operates at a longer range of up to 164 ft (50 m).
Q: Why does white smoke and a diesel odor appear during the first use?
A: This is normal. During initial startup, the combustion chamber temperature is low, which may cause incomplete fuel combustion. These effects will disappear as the system continues running and the temperature rises.
Q: Can the air intake and exhaust pipes be bent?
A: To maintain smooth airflow, avoid bending the pipes whenever possible, especially into sharp S- or Z-shaped curves. Restricting airflow can lead to carbon buildup, which directly reduces heating efficiency. If carbon accumulates, internal cleaning will be required.
Q: Why do I feel like the displayed temperature is inaccurate?
A: The room temperature shown on the LCD controller reflects the temperature detected by the controller's internal sensor, which may differ from your perceived temperature. The controller also features a temperature calibration function. Enter the basic settings interface and adjust it.
Q: Why does the unit still make noise after being turned off? Should I disconnect the power?
A: This is normal. After a shutdown or a fault code appears, the fan continues running to expel exhaust and dissipate heat. DO NOT disconnect the power during this time, as it may cause overheating and damage internal components. Additionally, exhaust gases (manifesting as white smoke) may be expelled through the intake pipe, potentially burning the hose. Always wait until the fan has completely finished cooling (as indicated by the sound ceasing entirely) before disconnecting the power supply!
Q: Why does the app interface look different from the manual?
A: We continuously optimize the app to improve user experience. If you have questions about its operation, please feel free to contact our support team.
Q: What should I do before storing the heater?
A: If the heater won’t be used for an extended period, drain all fuel from the tank and run the unit until the fuel lines are empty before storage.
Model
S8BP
H8BP
T8BP
Type
Compact, Split
All-in-One, Portable
Rated Voltage
12 V / 24 V DC
12 V / 24 V DC, 110 V AC
Operating Voltage Range
10-26 V DC
Rated Current
3 A (Startup Current 10-12 A)
Rated Power Consumption
Gear 1: 16.2 W; Gear 10: 54 W
Heat Output
2-8 kW
2-8 kW
2-9 kW
Combustion Efficiency
≥95%
≥95%
≥98%
Fuel Type
Diesel
Diesel
Diesel
Fuel Tank
External; 4.0 US gallon (15 L)
Built-in; 1.3 US gallon (5 L)
Built-in; 1.6 US gallon (6 L)
Fuel Consumption
0.16-0.4 L/h
0.16-0.4 L/h
0.14-0.4 L/h
Temp Setting Range
46.4-96.7℉（8-36℃）
Working Mode
Temperature Mode, Gear Mode, Ventilation Mode
Temperature Mode, Gear Mode
Timer
0.5-10 h
Altitude
Up to 16404.2 ft (5000 m)
Control Method
Colored Smart LCD Digital Controller, Bluetooth APP, Remote Control
Bluetooth APP Control Distance
Up to 98 ft (30 m)
Remote Control Distance
Up to 164 ft (50 m)
Overheat Protection
280℃/536℉ (Internal Aluminum Shell Temperature)
Product Dimension
15.0 x 5.4 x 5.4 in
13.8 x 10.7 x 10.6 in
15.8 x 10.1 x 10.4 in
Net Weight
16.9 lb (7.65 kg)
19.3 lb (8.75 kg)
Adapter Cable Length
5.9 ft (1.8 m)
DC Power Cable Length
3.2 ft (1.0 m)
IS SHIPPING FREE?
Yes, shipping is free all over the United States on all items over $299 (certain exclusions apply).
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through support@urbansupplyinc.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with support@urbansupplyinc.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
