Skip to content
Free shipping on eligible orders $299+ · Certain exclusions apply · Call 917-540-6070
Free shipping on eligible orders $299+

Forno Milano Espresso 31-Inch 17.2 cu. ft. Bottom Freezer Right Swing Door

 | Authorized Dealer  |  SKU: FFFFD1785-31S
Original price $1,799.00
Original price $1,799.00 - Original price $1,799.00
Original price $1,799.00
Current price $1,449.00
$1,449.00 - $1,549.00
Current price $1,449.00
FREE SHIPPING on orders $299+ Exclusions may apply. See shipping policy for details.
Why buy from Urban Supply
  • Authorized Forno dealer
  • Talk to an expert: 917-540-6070 · Mon–Fri 9AM–6PM ET
  • Secure checkoutAmerican Express Apple Pay DiscoverGoogle Pay Mastercard PayPal
Color: Stainless Steel
In stock
Request a quote
Why Choose Urban Supply?

Talk to a real product expert: Upgrading a kitchen, adding a fireplace or powering your home off-grid? Our team helps you pick the right product. Call 917-540-6070 or email support@urbansupplyinc.com.

Free shipping on eligible orders: Orders of $299+ qualify for free standard shipping within the continental US (exclusions apply), and there's no sales tax outside New York. Freight items show their shipping cost at checkout.

Project and volume orders: Buying for a project or a business? Request a quote and we'll put it together.

30-day returns: Returns are accepted within 30 days under our return policy. A restocking fee may apply.

Genuine products: New, genuine products with the manufacturer's warranty.

Shipping & Delivery

Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.

Delivery Method: 

Once your order is shipped, we will send another email with the tracking number.

Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.

Transit Time:

Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.

Assembly Notice:

Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.

Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.

Cancellation/Returns

Any order can be canceled within 24 hours of payment.

After 24 hours, most orders can be canceled before they have shipped, with some exceptions.

Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order. 

Damaged Items:

All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.

Returns And Refunds:

Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.

To be eligible for a return:

  • Must be within 30 days of delivery (or the manufacturer's specific return window).
  • Must be unused, never assembled, in new condition, and in the original packaging.
  • Customer is responsible for the cost of return shipping.

The Following Can Not Be Returned Or Refunded:

  • Any assembled/used product
  • Any product with customization
  • Any product Built-to-Order units

Email us any questions before or after your order at support@urbansupplyinc.com or 917-540-6070 for more information.

⚠ Backorder notice: the FFFFD1785-31S, FFFFD1785-31BLK options are out of stock at the manufacturer as of September 30, 2026 and will ship the moment it is restocked. Other options on this page are in stock. Call 917-540-6070 (Mon–Fri, 9am–6pm EST) for the current lead time.

Forno Milano Espresso 31-Inch 17.2 cu. ft. Bottom Freezer Right Swing Door Refrigerator - FFFFD1785-31

Introducing the FORNO 31" Milano Espresso Bottom Freezer Refrigerator that blends style and functionality seamlessly. Its compact 31" size and 17.2 cu ft capacity offer ample storage without compromising aesthetics. Two full-width freezer drawers optimize organization, while digital touch control ensures precise temperature settings and real-time monitoring.

The fingerprint-resistant VCM door maintains a modern look effortlessly. Swift temperature adjustment with Super Cool and Super Freeze safeguards your groceries' quality. ENERGY STAR Certified for efficiency, and high-efficiency LED lighting reduces food spoilage. Antique brass handles add an elegant touch, and adjustable features, including shelves, door bins, and a full-width crisper drawer, enhance user-friendliness. Upgrade your kitchen with style, convenience, and freshness!

FEATURES:

  • Antique Brass Handles - Offers an extra touch of elegance with an extra set of antique-brass handles, allowing you to transform the appearance of both your refrigerator and kitchen. Comes set with stainless steel handles, some assembly is required to switch to brass.
  • Counter-depth - Compact 31" size and a generous 17.2 cu ft capacity, makes it an ideal fit for your kitchen while providing ample storage space for all your fresh and frozen groceries without sacrificing style or space.
  • Bottom Freezer - Two full-width freezer drawers optimize frozen item organization and accessibility
  • Digital touch control - Allows you to set precise temperatures in refrigerator compartments, offering real-time temperature data and alerts to maintain fresh and safe food storage.
  • Fingerprint-Resistant - Stainless Steel VCM door blends style, durability, and easy maintenance, effectively repelling most of fingerprints, and stains for a pristine and modern appearance.
  • The Super Cool and Super Freeze - Swiftly reach the ideal storage temperature for your groceries, effectively safeguarding their quality and freshness.
  • ENERGY STAR Certified - Not only puts more money back in your pocket but also contributes to a greener planet.
  • LED Light - High-Efficiency LED lighting ensures uniform and bright illumination, making items easily visible and accessible, minimizing food spoilage.
  • Full Width Gallon Bin - Optimizes door space for easy storage and access of large containers like milk jugs and condiment jars, freeing up precious shelf space in the main compartment.
  • Adjustable Door Bins - Four half-width bins can be customized to accommodate items of various heights and sizes.
  • Crisper Drawer - A full-width crisper drawer maintains optimal freshness for a variety of produce
  • Adjustable Shelves - Offer customizable storage, allowing you to efficiently utilize space and access items with ease.

SPECIFICATIONS:

Overall Dimensions (IN) W X D X H
31.1 X 29.2 X 69.1
Width Door(s) Open 130° (inches)
52
Cabinet Depth (no Door)
23.6
Depth without Handle (IN)
26.6
Depth Door(s) Open 90° (inches)
56.3
Depth Drawer(s) Open (inches)
43.4
Height Top of the Cabinet (inches)
68.5
Sides Clearance (IN)
1" on the left
1.6" on the right for door opening if next to fixed wall
Minimum Back Clearance (IN)
2
Minimum Top Clearance (IN)
1
Cutout Dimensions (IN) W X D X H
33.7 x 31.2 x 70.1
Energy Star
Yes
ISTA 6A Certified
Yes
UL Listed Yes
Contain Gases R600A
Commercial Warranty
No
Warranty Type
Limited
Warranty Length
2
Warranty on Parts
2
Warranty on Labor
2
Overall Weight (LBS)
196
Product Type
Bottom Freezer
Color/Finish
Stainless Steel VCM / Black / White
Installation Type
Freestanding
Panel Ready
No
Overall Capacity Cu. Ft.
17.2
Door Orientation
Right Swing
Reversible Door
No
Ice Maker
No
Water Dispenser
No
External Dispenser
No
Interior Light
Yes
Interior Light Type
LED
Defrost Type
Automatic
Control Type
Touch Control
Control Location
Internal
Temperature Range Refrigerator (°F)
34°F to 44°F
Temperature Range Freezer (°F)
-11°F to 7°F
Temperature Range Refrigerator (°C)
1°C to 7°C
Temperature Range Freezer (°C)
-24°C to-14°C
Adjustable Shelves
3
Spill-Proof Shelves
No
Auto Door Closer
No
Counter Depth
Yes
Leveling Legs
Yes
Primary Material
Metal
Cooling System
Multi Air Flow
Compressor Type
Constant Frequency Compressor
Door Ajarm Alarm
Yes
Garage Ready
No
Finger Print Resistant
Yes
Smudge Resistant
No
Filtration System
No
Safety Lock
No
Display Screen
Yes
Sabbath Mode
No
Vacation Mode
No
 Energy Saver Mode
Yes
Fast Freeze/Cool Mode
Yes
Quiet Operation
Yes
Noise Level (dBA)
43
Power Cord
3-Prong
NEMA 5-15
Supplier Intended and Approved Use
Residential
Fresh Food Capacity Cu. Ft.
12.09
Interior Fresh Food Dimensions
W x D x H
W:26.81” x D:21.08” x H:35.91”
Fresh Food drawers
1
Fresh Food Drawer(s) Size
W x D x H (inches)
26.6 x 15.7 x 7.8
Fresh Food Door Type
Right Swing
Fresh Food Shelves
4
Fresh Food Shelve(s) Size
W x D x H (inches)
26.7 x 14.3 x 0.37
Gallon Door Bins
1
Gallon (4 Liters) Door Bin(s) Size
W x D x H (inches)
26.8 x 5.6 x 3.5
Half (2 Liters) Gallon Door Bins
4
Half (2 Liters) Gallon Door Bins Size
W x D x H (inches)
13.3 x 5.59 x 1.97
Standard Door Bins
No
Door Bins Color
Transparent
 Freezer Capacity
5.14
Interior Freezer Dimensions
24.45” x D:16.00” x H:22.68”
Freezer drawers
2
Freezer Drawer(s) Size
W x D x H (inches)
25.7 x 14.78 x 11.38
Freezer Door Style
Pull Out Drawer
Freezer Shelves
No
Amperage (AMP)
15
Running Amperage (AMP)
1.25
Volts (V)
120
Frequency (Hz)
60
Power Consumption Cooling Wattage (W)
80
Power Consumption Defrost Wattage (W)
220
Energy Consumption (kWh/yr)
453
Estimated Annual Operating Cost (USD)
63 USD
Power Cord Length without Plug
5.58 Feet
Power Cord Length with Plug
5.8 Feet
Receptacle Type
3-Prong Grounded
NEMA 5-15

 

PRODUCT MANUALS:

Forno Milano Espresso 31" Black 17.2 cu. ft -FFFFD1785-31BLK

Introducing the FORNO 31 Inch Milano Espresso Bottom Freezer Refrigerator—a perfect fusion of style and practicality. Its sleek 31-inch design and spacious 17.2 cu.ft. capacity provide ample storage while maintaining an elegant appearance. Featuring two full-width freezer drawers, this refrigerator ensures optimal organization and easy access to frozen items. The advanced digital touch control allows for precise temperature adjustments and real-time monitoring, while the sophisticated black finish door adds a modern touch to any kitchen decor.

With the Super Cool and Super Freeze functions, you can swiftly adjust temperatures to preserve the quality of your groceries. The ENERGY STAR Certified rating highlights its energy efficiency, and the high-efficiency LED lighting minimizes food spoilage. The addition of antique brass handles offers a classic, refined touch. Adjustable shelves, door bins, and a full-width crisper drawer enhance convenience and flexibility. Elevate your kitchen with the FORNO Milano Bottom Freezer Refrigerator, combining modern design with exceptional performance and user-friendly features. 

Counter-Depth Design: The compact 31" size and generous 17.2 cu ft capacity make this refrigerator an ideal fit for your kitchen, offering ample storage for fresh and frozen groceries while maintaining a sleek, space-saving profile.

Crisper Drawer: The full-width crisper drawer ensures optimal freshness for a variety of produce, maintaining the ideal environment for fruits and vegetables.

Bottom Freezer: Two full-width freezer drawers provide excellent organization and easy access to frozen items, maximizing efficiency and convenience.

Black Finish: The black finish adds a modern touch to your kitchen, effectively concealing fingerprints and smudges for a cleaner, stylish look.

ENERGY STAR Certified: This refrigerator is ENERGY STAR Certified, helping you save on energy costs while supporting a greener planet.

Antique Brass Handles: Elegant antique brass handles add a refined touch to your refrigerator, enhancing both the unit and your kitchen decor.

Adjustable Shelves: Customizable shelves allow for efficient use of space, enabling you to easily access and organize items.

Digital Touch Control: Set precise temperatures in both refrigerator compartments with the digital touch control, which also provides real-time data and alerts to maintain optimal food storage conditions.

Super Cool and Super Freeze Functions: Quickly achieve ideal storage temperatures with Super Cool and Super Freeze functions, ensuring the quality and freshness of your groceries.

LED Lighting: High-efficiency LED lighting delivers bright, uniform illumination, making it easy to see and access items while reducing food spoilage.

Full Width Gallon Door Storage: The full-width gallon door storage is perfect for large containers like milk jugs and condiment jars, freeing up shelf space in the main compartment.

Four Half-Width Bins: Accommodate items of various heights and sizes with four half-width bins, enhancing organizational flexibility.

Pull-Out Drawer Freezer: The pull-out freezer drawer provides easy access and efficient use of space in the freezer compartment.

Specification Measurement
Overall Net Weight (LBS) 196
Product Width (IN) 31.1
Product Height (IN) 69.1
Depth with Door Open 90º (IN) 56.3
Height Top of the Door (IN) 69.1
Height Top of the Cabinet/Case (IN) 68.5
Product Dimensions W x D x H (IN) 31.1 x 29.2 x 69.1
Cutout Dimensions W x D x H (IN) 33.7 x 31.2 x 70.1
Product Depth With Handle (IN) 29.2
Depth Drawer(s) Open (IN) 43.4
Height Top of Door Hinge (IN) 69.1

 

WARRANTY: Experience peace of mind with FORNO products, backed by a 2-year warranty covering labor and parts. Our commitment ensures your satisfaction and confidence in the reliability of our appliances, delivering quality and performance you can trust.

Warranty Information Details
Commercial Warranty No
Warranty on Parts 2 Years
Warranty Type Limited
Warranty on Labor 2 Years
Warranty Length (Years) 2 Years

 

Free Shipping: All purchases over $299 we ship for FREE anywhere within the Continental USA. Certain exclusions apply.

Family Business: Urban Supply is a family owned and operated business with a passion for electric fireplace products. Every single customer matters to us. We treat you like we would treat our own family.

No Sales Tax: You do not pay any sales tax on purchases (unless delivered to our home state of New York)

Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at the price that suits you.

Brand Names: We are authorized dealers for all of the products and brands we carry. We are always able to offer our customers the Home, Kitchen, Bath, Fireplaces, and Furniture for their particular needs and budget. Call us today and we will be delighted to be of service.

Warranty: Your purchase is covered by the Manufacturer’s Limited Warranty.

If you have technical issues with your purchase, within the warranty period, please consult your product manufacturer's warranty. You can either contact us at support@urbansupplyinc.com or 917-540-6070 or contact the manufacturer of your product directly.

Be sure to have your PO Number, Model Number, and Serial Number ready.

Return Policy: At Urban Supply we work with many of the top brands in our industry and all of our products are of the highest quality. You can purchase with peace of mind, knowing that we are here to assist should any issues arise. Your enjoyment and satisfaction of your purchase is our #1 Priority. View our full Return Policy.

Items are shipped/processed within 1-2 business days.

  • We strive to deliver all items within 3-8 Business Days, depending on the final destination. All items are delivered via FedEx, UPS, USPS or other reputable and reliable local carrier.

  • Alaska, Hawaii, & Puerto Rico shipping rates are available per request. E-Mail: support@urbansupplyinc.com for your quote

  • Shipping Dimensions over 50” Wide or 100 lbs will be shipped via Freight Carrier the carrier will contact you to arrange delivery time

  • Items below 50” Wide & 100 lbs will be shipped via UPS or FedEx small package

  • Freight Shipments are Curbside Delivery in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but not required to do so. If you require Inside Delivery, please notify us at the time of placing your order. E-Mail: support@urbansupplyinc.com (additional fee applies for Inside Delivery).

  • Please carefully inspect the carton and contents of your product when it arrives. If the product is damaged, document it on the driver's delivery receipt and contact us immediately (E-Mail: support@urbansupplyinc.com) no later than 24 hours from delivery time. We cannot accept responsibility for a damaged shipment if it is not noted as such on the driver's delivery receipt. Damage must be noted at the time of delivery.

“

Please do not hesitate to reach out to us through phone (917) 540-6070 or through email (support@urbansupplyinc.com) to talk to a live sales expert! Improve your living and unleash urban elegance!

 

Part of these packages

Pair this with matching Forno appliances and save:

Shipping, warranty & support

Free shipping over $299 (certain exclusions apply) · 0% financing with Shop Pay at checkout · 2-year Forno warranty (1 yr parts & labor) · 30-minute response, Mon–Fri 9 AM–6 PM EST. Authorized Forno dealer.

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299 (certain exclusions apply). 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through support@urbansupplyinc.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  support@urbansupplyinc.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com). 

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at support@urbansupplyinc.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at support@urbansupplyinc.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with support@urbansupplyinc.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at support@urbansupplyinc.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at support@urbansupplyinc.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbansupplyinc.com and include details such as: 

  • Order Number: 
  • Pictures of Damages Within 1 Hour of Receiving: 
  • Item To Be Exchanged: 
  • Replacement Item:

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

  • Once an order ships it is subject to a restocking fee.
  • If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at support@urbansupplyinc.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at support@urbansupplyinc.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at support@urbansupplyinc.com or use the following link. Contact Us (urbansupplyinc.com). 

Get Your Personalized Discount Now

Get your personalized discount by using our quote form.

Here's how:

  1. Locate the Quote Form: You'll find it on every product page by scrolling down.
  2. Add Products as You Browse: It functions similarly to a shopping cart. Simply add items to your quote as you explore our products.
  3. Finalize Your Quote: Once you're finished, click 'Send' to submit your request.
  4. We will send a quote for you.

Need a bit more help? Read our Quote Form Tutorial or click the chat icon in the bottom right corner for live assistance.


Product Quantity

Thank you. We have received your quote request and will be in touch soon.

Store reviews

Why customers buy from Urban Supply

4.7 out of 5 · 51 reviews on Judge.me
★★★★★ Outstanding Service & Product
“Customer service made sure my order was delivered promptly and properly… I will definitely shop at Urban Supply again.”
Catherine Fanelli · Summit 24" Built-In Beverage Center
★★★★★ You gotta get one!!!!
“I recently found it again at Urban Supply and immediately bought one for my sister and one for my son. They love it!!!!”
Victoria Ball · Englander Tranquility Fire Pit
★★★★★ Sleek Design & Efficient
“Urban Supply's customer service made sure I knew when my order was shipped and when it would be delivered.”
Anonymous customer · ZLINE 36" Induction Cooktop
★★★★★ Convenient All-in-1 Kitchen!
“This came faster than expected and I was surprised by the quality of it. I am very happy with my purchase and Urban Supply's customer service.”
Anonymous customer · Summit 54" All-in-One Kitchenette

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare